Hybrid IT Service Desk Technician (Tier 1/2)

Seitel Systems, LLC; Washington (District of Columbia); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Seitel Systems Inc. in Seattle is seeking a Service Desk Technician to provide Tier 1–II IT support to a diverse client base. You will work with a collaborative team to resolve issues, document outcomes, and share knowledge to keep clients productive.

The role emphasizes effective communication, continual learning, and adopting best practices to improve service delivery. Hybrid work is offered with on-site days and remote work options.

Qualifications

• Two years of progressive IT experience.
• Microsoft certifications or equivalent.
• Strong communication and teamwork and a proactive attitude.

Responsibilities

• Resolve client issues quickly with the Service Desk team.
• Document problems and solutions clearly for knowledge base.
• Mentor teammates on new technologies and processes.
• Maintain high client satisfaction through proactive support.

Skills

IT support

Customer service

Troubleshooting

Cloud computing

Tools

ConnectWise

Veeam

Copilot

Job description

Seitel Systems Inc. in Seattle is seeking a Service Desk Technician to provide Tier 1–II IT support to a diverse client base. You will work with a collaborative team to resolve issues, document outcomes, and share knowledge to keep clients productive.

The role emphasizes effective communication, continual learning, and adopting best practices to improve service delivery. Hybrid work is offered with on-site days and remote work options.