IT Service Desk Tech (Tier 1–2) | On-Site Growth

Allixo; Mount Vernon (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid time off & holidays

401(k) with employer match

Paid certification exams & training

Mileage reimbursement or company car

Growth path into Tier 2 and beyond

Job summary

Allixo Technologies, a Burlington, WA MSP, is seeking a Service Desk Technician to handle Tier 1/2 issues, work from on-site locations with travel to client sites, and grow toward Tier 2 and beyond. You’ll own tickets, assist with security tooling, and learn our modern MSP stack while supporting regulated environments.

You’ll resolve issues remotely and on-site, manage Microsoft 365, Entra ID, Intune, and network services, with certifications funded by the company to support your growth.

Qualifications

• 1–2 years of Tier 1/2 help desk experience (MSP experience preferred).
• Excellent customer service: patient, clear and calm with non-technical users.
• Strong technical aptitude and quick tool learning.
• Working knowledge of Windows 10/11, Entra ID, and Microsoft 365 administration.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN, Wi‑Fi.
• Clear written communication; document as you go.
• Valid driver's license and transportation for client site visits.
• Ability to pass a background check.

Responsibilities

• Answer client calls, emails and tickets; troubleshoot and resolve Tier 1/2 issues remotely and on-site.
• Manage users, licenses, mailboxes, MFA and access in Microsoft 365 and Entra ID.
• Enroll, configure and support Windows endpoints with Intune; set up and deploy new workstations.
• Support Cisco Meraki networks: Wi‑Fi, switching, VPN and basic firewall troubleshooting.
• Respond to alerts from security/monitoring tools and escalate per runbook.
• Document everything in PSA: ticket notes, time entries, client documentation.
• Handle onboarding/offboarding for client staff per security/compliance requirements.
• Visit client sites across Whatcom, Skagit and Snohomish counties as needed.

Skills

Tier 1/2 help desk experience

Customer service

Technical aptitude

Windows 10/11, Entra ID, M365 admin

Networking fundamentals

Written communication

Driver's license

Background check

Tools

HaloPSA

ConnectWise

Autotask

RMM

Hudu

IT Glue

Intune

Job description

Allixo Technologies, a Burlington, WA MSP, is seeking a Service Desk Technician to handle Tier 1/2 issues, work from on-site locations with travel to client sites, and grow toward Tier 2 and beyond. You’ll own tickets, assist with security tooling, and learn our modern MSP stack while supporting regulated environments.

You’ll resolve issues remotely and on-site, manage Microsoft 365, Entra ID, Intune, and network services, with certifications funded by the company to support your growth.