Hybrid IT Service Desk Technician (Remote Fridays)

RiseMe; Rosemont (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Kuvare Companies is seeking a Service Desk Technician to act as the first point of contact for employees seeking technical assistance, diagnosing, and resolving issues across hardware, software, and accounts. The role emphasizes customer service and timely support via phone, email, chat, and tickets.

The position requires in-office attendance Monday–Thursday with remote work on Fridays, with potential for after-hours and occasional on-call rotation, and possible travel.

Qualifications

• Associate degree or equivalent in IT/CS; BA preferred.
• 0–2 years in IT support or service desk for entry level.
• Foundational knowledge of Windows OS and M365.

Responsibilities

• Serve as first contact for IT incidents and service requests.
• Configure and troubleshoot end-user devices and peripherals.
• Troubleshoot software, accounts, and Microsoft 365 apps.
• Manage Active Directory/Entra ID, provisioning and resets.
• Document incidents via ITSM and escalate as needed.

Skills

Customer service

Communication

Problem solving

Time management

Education

Associate degree in IT/CS

Bachelor’s degree preferred

Tools

Microsoft 365

Active Directory

Entra ID

ITSM platforms

Job description

Kuvare Companies is seeking a Service Desk Technician to act as the first point of contact for employees seeking technical assistance, diagnosing, and resolving issues across hardware, software, and accounts. The role emphasizes customer service and timely support via phone, email, chat, and tickets.

The position requires in-office attendance Monday–Thursday with remote work on Fridays, with potential for after-hours and occasional on-call rotation, and possible travel.