Service Desk Agent

The Fountain Group; Painted Post (NY); Hybrid; USD 26,000 - 28,000; Full time

Job summary

The Fountain Group in Painted Post, NY is seeking a hands-on IT Helpdesk professional for a 6+ month assignment. The role is hybrid: 3 days onsite and 2 days remote, Monday–Friday, first shift, offering pay of $19–$20 per hour.

You will join the Service Desk, act as a single point of contact for users, perform troubleshooting and route tickets to higher levels as needed. A high school diploma is required, with 2+ years of helpdesk experience and strong customer service.

Qualifications

• High School Diploma required; degree or certification is a plus.
• 2+ years of IT Helpdesk or Service Desk experience is required.
• Customer service experience, preferably in a call center environment.
• Strong technical abilities, including knowledge and skill with computers and mobile devices.
• Familiarity with Microsoft Azure is a plus.
• Active Directory Administration is a plus.
• Experience resolving Outlook issues such as mail file size and data files is a plus.

Responsibilities

• Provide support for authorized IT devices and platforms in use by the company.
• Serve as a single point of contact for the user community; troubleshoot and resolve issues.
• Route tickets to specialized or advanced level support as needed.
• Support channels include phone, chat, and walk-up.

Skills

IT Helpdesk experience

Customer service

Troubleshooting

Computers & mobile devices

Strong technical abilities

Education

High School Diploma

Tools

Microsoft Azure

Active Directory

Outlook

Job description

• Hybrid Position: 3 days onsite and 2 days remote per week
• 6+ month assignment - Potential extension based on business need and candidate fit
• Monday-Friday, (Standard 1st Shift Role)

Job Details

• Pay: $19-20/hour
• Hybrid Position: 3 days onsite and 2 days remote per week
• 6+ month assignment - Potential extension based on business need and candidate fit
• Monday-Friday, (Standard 1st Shift Role)

Description

Provide support of authorized IT Devices for business use in connection with IT platforms, resources, services, and systems in serving the operational interests of the company. Perform as part of the Service Desk (SD) team, serving as a single point of contact for the user community providing effective, timely troubleshooting and resolution to common issues and requests, or ticket routing to specialized or advanced level support.Support channels include phone, chat and walk-up.

Qualifications

• High School Diploma required. Degree or Certification is a plus.
• 2+ years of IT Helpdesk or Service Desk experience is required.
• Customer service experience, preferably in a call center environment.
• Strong technical abilities, including knowledge and skill with computers and mobile devices.
• Familiarity with Microsoft Azure is a plus.
• Active Directory Administration is a plus.
• Experience resolving Outlook issues such as mail file size and data files is a plus.