Hybrid IT Service Desk Specialist — Tier 1 Support

Department of Administrative and Financial Services; United States; Híbrido; USD 33 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance Coverage

Retirement Plan

Gym Membership Reimbursement

Flexible Spending Accounts

Parental Leave

Resumo da oferta

The Department of Administrative and Financial Services in Maine seeks a Service Desk professional to provide tier 1 phone support for State of Maine users from Augusta. The role emphasizes customer service and basic IT knowledge in a fast-paced environment.

Hybrid work is available with remote and onsite duties; a high school diploma or equivalent and IT support experience are required, along with a strong focus on timely, accurate ticket documentation.

Qualificações

• High school diploma or GED with demonstrated experience in end user IT support.
• Experience documenting calls and updating knowledge base articles.
• Ability to communicate clearly and work in a team.

Responsabilidades

• Provide tier 1 phone support for a variety of technology needs for State of Maine users.
• Document troubleshooting steps and maintain knowledge base entries.
• Assist with mobile/IP phones and desktop/laptop hardware and software issues.

Conhecimentos

Customer service

IT knowledge

Communication

Teamwork

Formação académica

High School Diploma or GED

Ferramentas

Remote tools

Descrição da oferta de emprego

The Department of Administrative and Financial Services in Maine seeks a Service Desk professional to provide tier 1 phone support for State of Maine users from Augusta. The role emphasizes customer service and basic IT knowledge in a fast-paced environment.

Hybrid work is available with remote and onsite duties; a high school diploma or equivalent and IT support experience are required, along with a strong focus on timely, accurate ticket documentation.