Hybrid IT Service Desk Engineer: Customer-Focused Support

AlixPartners; New York (NY); Hybrid; USD 43,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Vision coverage

Dental coverage

Disability insurance

401K

Tuition reimbursement

Identity theft protection

Mental wellness support

Paid leave

Job summary

AlixPartners is seeking a Service Desk Engineer in New York, NY, operating in a hybrid environment with one remote day per week. You will handle first- and second-line IT support, assist with onboarding, and ensure timely resolution of user issues via phone, email, or in person.

The role requires strong customer service, solid knowledge of Microsoft 365 and device management tools, and the ability to work across teams. Expect shifting schedules and occasional on-call duties.

Qualifications

• Minimum 1 year of experience in a similar position preferred.
• Knowledge of Exchange ActiveSync.
• Knowledge of Microsoft Office 365, Outlook, Teams, Desktop and Laptop PCs, Windows 10/11, Mac OS, printers, and networking.
• Familiarity with working from a ticketing system as part of a larger team.

Responsibilities

• Coordinate and monitor user information creation (ID, email, mobile).
• Set up and distribute new equipment; coordinate Service Desk staff for moves.
• Handle incoming IT queries via email, chat, or phone; document issues clearly.
• Resolve user technical issues in-person or remotely; guide users through steps.
• Maintain detailed records of user issues to identify recurring problems.
• Escalate unresolved requests to higher level IT teams and vendors.

Skills

Customer service

Communication skills

Team collaboration

English proficiency

Tools

Microsoft 365

Outlook

Teams

Windows 10/11

Mac OS

InTune

Job description

AlixPartners is seeking a Service Desk Engineer in New York, NY, operating in a hybrid environment with one remote day per week. You will handle first- and second-line IT support, assist with onboarding, and ensure timely resolution of user issues via phone, email, or in person.

The role requires strong customer service, solid knowledge of Microsoft 365 and device management tools, and the ability to work across teams. Expect shifting schedules and occasional on-call duties.