Hybrid IT Service Desk Analyst

Society Insurance; Fond du Lac (WI); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Telecommuting options

Career coaching

Charitable match

Wellness program

Job summary

Society Insurance in Fond du Lac, WI is seeking an IT Service Desk Analyst to provide first- and second-line hardware and software support for employees. The role requires strong customer service, problem solving, and the ability to work in a hybrid schedule with onsite days.

You will handle onboarding, password resets, device setup, and routine maintenance, troubleshoot issues, document in ServiceNow, and collaborate with IT teams.

Qualifications

• Associate degree in computer support or related field required.
• Minimum 2 years of technical support experience required.
• CompTIA A+, Network+, CITRIX and/or MCSA certification preferred.
• Experience in Windows servers and SQL servers preferred.
• Experience with network systems monitoring, reporting, and alerting preferred.
• Experience with IP PBX phone systems configuration and support preferred.

Responsibilities

• Provides primary and secondary hardware and software support to Service/Help Desk operations.
• Serves as the first point of contact for employees needing technical help.
• Resolves hardware, software, account, access, and network issues.
• Supports onboarding, password resets, device setup, and routine maintenance.
• Updates ServiceNow tickets, collaborates with team and vendor resources, and documents issues.

Skills

Service orientation

Workload planning

Attention to detail

Problem solving

Multitasking

Education

Associate degree in Computer Support or related field

Tools

Citrix

MCSA

Windows Server

SQL Server

Job description

Society Insurance in Fond du Lac, WI is seeking an IT Service Desk Analyst to provide first- and second-line hardware and software support for employees. The role requires strong customer service, problem solving, and the ability to work in a hybrid schedule with onsite days.

You will handle onboarding, password resets, device setup, and routine maintenance, troubleshoot issues, document in ServiceNow, and collaborate with IT teams.