Hybrid IT Service Desk Analyst

Ashurst Perkins Coie US LLP; New York (NY); Ibrido; USD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

Ashurst Perkins Coie US LLP is seeking a Technology Service Analyst to join the Service Desk. You will deliver responsive technical support to lawyers and professionals, troubleshoot a range of IT issues, and assist with IT asset management and user training.

The role emphasizes customer focus, collaboration with colleagues, and ensuring a reliable technology experience. Work hours align with EST and a hybrid work arrangement is in place.

Competenze

• Experience delivering technical support to end users.
• Strong ability to diagnose hardware, software, OS and application issues.
• Excellent communication and documentation skills.

Mansioni

• Provide timely technical support via phone, email, Webex, ticketing system, and in person.
• Troubleshoot hardware, software, OS, applications and basic network issues; escalate complex problems.
• Coordinate small IT projects and assist with asset management and user training.

Conoscenze

Customer service

Troubleshooting

Communication

Strumenti

Webex

Ticketing system

Audiovisual systems

Descrizione del lavoro

Ashurst Perkins Coie US LLP is seeking a Technology Service Analyst to join the Service Desk. You will deliver responsive technical support to lawyers and professionals, troubleshoot a range of IT issues, and assist with IT asset management and user training.

The role emphasizes customer focus, collaboration with colleagues, and ensuring a reliable technology experience. Work hours align with EST and a hybrid work arrangement is in place.