Technology Service Analyst

Ashurst Perkins Coie US LLP; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Ashurst Perkins Coie US LLP is seeking a Technology Service Analyst to join the Service Desk. You will deliver responsive technical support to lawyers and professionals, troubleshoot a range of IT issues, and assist with IT asset management and user training.

The role emphasizes customer focus, collaboration with colleagues, and ensuring a reliable technology experience. Work hours align with EST and a hybrid work arrangement is in place.

Qualifications

• Experience delivering technical support to end users.
• Strong ability to diagnose hardware, software, OS and application issues.
• Excellent communication and documentation skills.

Responsibilities

• Provide timely technical support via phone, email, Webex, ticketing system, and in person.
• Troubleshoot hardware, software, OS, applications and basic network issues; escalate complex problems.
• Coordinate small IT projects and assist with asset management and user training.

Skills

Customer service

Troubleshooting

Communication

Tools

Webex

Ticketing system

Audiovisual systems

Job description

Technology Service Analyst

Deliver Exceptional Technology Support.

At Ashurst Perkins Coie US LLP, our people and technology are essential to delivering outstanding client service. We're seeking a highly customer-focused Technology Service Analyst to join the Service Desk team and provide responsive technical support to lawyers and business professionals. This role combines advanced troubleshooting, IT asset management, audiovisual support, user training, and project coordination to ensure that employees have a reliable and effective technology experience.

Work Schedule: 9:30 AM - 5:30 PM EST

Work Arrangement: Hybrid

This position is not eligible for immigration sponsorship. Candidates must be legally authorized to work in the United States without employer sponsorship now or in the future.

What You'll Do

• Provide timely technical support through phone, email, Webex, ticketing system, and in-person interactions.
• Troubleshoot hardware, software, operating systems, applications, and basic network issues; escalat*...