Hybrid IT Service Delivery & Projects Coordinator

Rose International; Rosemead (CA); Hybrid; USD 47,000 - 67,000; Full time

Job summary

Rose International is hiring an IT Service Delivery & Project Coordinator in Rosemead, CA. The role is hybrid, with onsite Monday and Tuesday and remote rest of the week.

The position is temporary, full-time, 8 AM–5 PM, with a pay rate of $41.23 per hour. Responsibilities include overseeing service delivery, monitoring MSP/vendor performance, coordinating programs and enhancements, and driving issue resolution.

Qualifications

• Experience in program management, project management, service delivery, or related functions.
• Experience coordinating multiple workstreams and stakeholders.
• Experience in IT Service Management or IT Service Delivery Oversight.
• Basic familiarity with SAP IS-U and utility systems or processes.
• Experience managing MSP/vendor performance and coordinating with business, vendor, and development teams.
• Familiarity with ticketing and service management tools such as BMC Helix Remedy.

Responsibilities

• Oversee IT service delivery and ensure services meet business requirements.
• Monitor MSP/vendor performance against service expectations and contracts.
• Coordinate programs and projects including timelines, milestones, and resources.
• Facilitate resolution of operational and application service issues with vendors and teams.
• Manage enhancement requests and mini projects to ensure completion.
• Monitor queues, service performance, and health; report status to leadership.
• Identify risks and coordinate corrective actions; support contract oversight.
• Contribute to ITSM processes, standards, and plans.

Skills

Program management

Project management

SAP

MSP/vendor management

Power BI

Service delivery coordination

Cross-functional collaboration

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

BMC Helix Remedy

SAP IS-U

Power BI

Job description

Rose International is hiring an IT Service Delivery & Project Coordinator in Rosemead, CA. The role is hybrid, with onsite Monday and Tuesday and remote rest of the week.

The position is temporary, full-time, 8 AM–5 PM, with a pay rate of $41.23 per hour. Responsibilities include overseeing service delivery, monitoring MSP/vendor performance, coordinating programs and enhancements, and driving issue resolution.