IT Service Delivery Lead: Outsourcing & Vendor Governance

APR Consulting, Inc.; Rosemead (CA); Hybrid; USD 47,000 - 67,000; Full time

Job summary

APR Consulting, Inc. seeks an IT Service Delivery Manager in Rosemead, CA. The role focuses on developing and implementing IT outsourcing policies aligned with IT strategy and overseeing MSP/vendor performance.

Ideal candidates bring 1–3 years of program/project management experience, strong communication skills, and familiarity with SAP IS-U. The position is hybrid on-site with a pay rate of $41.23/hour on W2 for an 18+ month engagement.

Qualifications

• High School Diploma or Equivalent.
• Program/Project Management, communication and problem solving abilities.
• Minimum Years of Experience: 1-3

Responsibilities

• Oversee MSP/vendor performance and contract governance.
• Manage service delivery and operational health reporting.
• Coordinate vendor relationships and ensure contractual requirements are met.
• Develop and implement IT outsourcing policies aligned with IT strategy.
• Administer outsourced service contracts in partnership with Procurement and Legal.
• Identify risks and establish controls for outsourced services.

Skills

Program management

Project management

Communication skills

Problem solving

Education

Bachelor’s Degree in Business, Management, Engineering or related field

Tools

SAP IS-U

Job description

APR Consulting, Inc. seeks an IT Service Delivery Manager in Rosemead, CA. The role focuses on developing and implementing IT outsourcing policies aligned with IT strategy and overseeing MSP/vendor performance.

Ideal candidates bring 1–3 years of program/project management experience, strong communication skills, and familiarity with SAP IS-U. The position is hybrid on-site with a pay rate of $41.23/hour on W2 for an 18+ month engagement.