IT Service Delivery & Project Coordinator (Hybrid)

Trident Consulting; Rosemead (CA); Hybrid; USD 47,000 - 66,000; Full time

Job summary

Trident Consulting is seeking an IT Service Management Analyst for a 16+ month contract in Rosemead, CA (Hybrid-Tue & Wed). The role focuses on IT service management, project coordination, and service delivery oversight. You will work with vendors and internal teams to ensure timely delivery and issue resolution.

Ideal candidates will have strong communication, planning, and organizational skills, plus experience coordinating multiple workstreams. This is not a hands-on technical role.

Qualifications

• We are seeking a candidate with 1–3 years of IT project/ service management or program coordination experience.
• Strong project management and coordination skills across multiple workstreams and vendors.
• Proven ability to track milestones, manage queues, and report progress to leadership.

Responsibilities

• Oversee day-to-day IT service delivery and MSP performance to meet business needs.
• Monitor service levels and operational health across multiple vendors and teams.
• Coordinate projects, enhancements, and operational activities with stakeholders.
• Track resources, timelines, and deliverables; drive issue resolution and escalation as needed.
• Prepare status reports and metrics for IT leadership and business partners.

Skills

IT project management

Service management

Coordination across teams

Vendor/MSP coordination

Communication

Organization

Problem solving

Education

Bachelor's degree

Tools

Power BI

Job description

Trident Consulting is seeking an IT Service Management Analyst for a 16+ month contract in Rosemead, CA (Hybrid-Tue & Wed). The role focuses on IT service management, project coordination, and service delivery oversight. You will work with vendors and internal teams to ensure timely delivery and issue resolution.

Ideal candidates will have strong communication, planning, and organizational skills, plus experience coordinating multiple workstreams. This is not a hands-on technical role.