IT Service Delivery & Project Coordinator

Rose International; Rosemead (CA); Hybrid; USD 47,000 - 67,000; Full time

Job summary

Rose International is hiring an IT Service Delivery & Project Coordinator in Rosemead, CA. The role is hybrid, with onsite Monday and Tuesday and remote rest of the week.

The position is temporary, full-time, 8 AM–5 PM, with a pay rate of $41.23 per hour. Responsibilities include overseeing service delivery, monitoring MSP/vendor performance, coordinating programs and enhancements, and driving issue resolution.

Qualifications

• Experience in program management, project management, service delivery, or related functions.
• Experience coordinating multiple workstreams and stakeholders.
• Experience in IT Service Management or IT Service Delivery Oversight.
• Basic familiarity with SAP IS-U and utility systems or processes.
• Experience managing MSP/vendor performance and coordinating with business, vendor, and development teams.
• Familiarity with ticketing and service management tools such as BMC Helix Remedy.

Responsibilities

• Oversee IT service delivery and ensure services meet business requirements.
• Monitor MSP/vendor performance against service expectations and contracts.
• Coordinate programs and projects including timelines, milestones, and resources.
• Facilitate resolution of operational and application service issues with vendors and teams.
• Manage enhancement requests and mini projects to ensure completion.
• Monitor queues, service performance, and health; report status to leadership.
• Identify risks and coordinate corrective actions; support contract oversight.
• Contribute to ITSM processes, standards, and plans.

Skills

Program management

Project management

SAP

MSP/vendor management

Power BI

Service delivery coordination

Cross-functional collaboration

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

BMC Helix Remedy

SAP IS-U

Power BI

Job description

Date Posted: 11/05/2026

Hiring Organization: Rose International

Position Number: 510421

Industry: Utility

Job Title: IT Service Delivery & Project Coordinator

Job Location: Rosemead, CA, USA, 91770

Work Model: Hybrid

Work Model Details: Monday and Tuesday Onsite, Rest Remote

Shift: 8 AM to 5 PM

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 20

Min Hourly Rate($): 41.23

Max Hourly Rate($): 41.23

Must Have Skills/Attributes: Program management, Project Management, SAP

Experience Desired

• Experience in program management, project management, service delivery, or related functions. (3 yrs)
• Experience managing service delivery activities and driving issue resolution through cross-functional teams. (3 yrs)
• Experience in IT Service Management or IT Service Delivery Oversight. (3 yrs)
• Basic familiarity with SAP IS-U and utility systems or processes. (3 yrs)
• Experience managing MSP/vendor performance and coordinating with business, vendor, and development teams. (3 yrs)
• BMC Helix (Remedy) or similar ticketing and service management tools. (1 yrs)
• Power BI for operational reporting and performance monitoring. (1 yrs)

Required Minimum Education: High School Diploma or equivalent

Preferred Education

• Bachelor's Degree

**C2C is not available**

Job Description
Required Education
High School Diploma or equivalent.

Required Experience

• 1-3 years of experience in program management, project management, service delivery, or related functions.
• Experience coordinating multiple workstreams, stakeholders, and operational activities.
• Experience managing service delivery activities and driving issue resolution through cross-functional teams.

Preferred Experience

• Experience in IT Service Management or IT Service Delivery Oversight.
• Experience managing MSP/vendor performance and coordinating with business, vendor, and development teams.
• Experience in utility industry or other highly regulated, compliance-focused environments.
• Basic familiarity with SAP IS-U and utility systems or processes.
• Experience managing enhancement requests or small-scale projects.

Required Skills

• Strong Project/Program Management and coordination skills.
• Excellent communication and organizational skills.
• Strong problem-solving and follow-through abilities.
• Ability to manage multiple priorities, work queues, and stakeholders simultaneously.
• Ability to drive operational issue resolution through cross-functional teams.
• Ability to work independently, exercise judgment, and ensure timely completion of deliverables.

Preferred Skills

• Power BI for operational reporting and performance monitoring.
• BMC Helix (Remedy) or similar ticketing and service management tools.
• Microsoft Office Suite, including Excel, Word, and Teams.
• Familiarity with SAP IS-U and utility business processes.
• Experience with service performance reporting, trend analysis, and operational health monitoring.

Key Responsibilities

• Oversee IT service delivery and ensure services meet business requirements and expectations.
• Monitor and manage MSP/vendor performance against service expectations and contractual requirements.
• Coordinate programs, projects, and enhancement requests, including timelines, milestones, deliverables, and resource utilization.
• Facilitate resolution of operational and application service issues by coordinating with vendors, business teams, and development teams.
• Manage enhancement requests and mini projects, ensuring appropriate follow-through and successful completion.
• Monitor work queues, service performance, and operational health, identifying trends and recommending improvements.
• Prepare and communicate status reports and operational performance updates to business and IT leadership.
• Identify service delivery risks and compliance issues and coordinate appropriate corrective actions.
• Support contract oversight and administration in partnership with Procurement and Legal.
• Contribute to the development and improvement of IT service management processes, standards, and operational plans.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).