Hybrid IT Production Support Engineer | Automation & AI

Dierbergs Markets, Inc.; Chesterfield (MO); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Hybrid work schedule

Weekly pay

Paid time off

Job summary

Dierbergs Markets, Inc. is seeking an IT Production Support Engineer in Chesterfield, MO. This hybrid on-site role supports a broad portfolio of applications and technologies, investigating production issues and implementing fixes while reducing impact on development teams.

You will lead continuous improvement, automate support tasks, and document solutions. The role requires strong troubleshooting, independence, and collaboration with cross-functional teams.

Qualifications

• Minimum of five years of experience in application development, application support, software engineering, or a related technical role.
• Bachelor's degree in a related field is required.
• Strong troubleshooting, independent work, and ability to learn unfamiliar systems.

Responsibilities

• Serve as a primary technical point of contact for production issues and collaborate with users, IT teams, business partners, and vendors.
• Investigate and resolve routine to moderately complex production issues with minimal assistance.
• Read, understand, modify, and test code to fix production issues.
• Use logs, documentation, and AI-assisted tools to investigate issues in familiar and unfamiliar systems.
• Own issues through resolution and escalate when needed.
• Develop, test, and deploy production fixes following change-management processes.

Skills

Software development

C# / .NET

SQL

React

Azure

Azure Pipelines

Education

Bachelor's Degree in Computer Science, Information Systems, Business, or closely related field

Tools

Microsoft-oriented application technologies

Job description

Dierbergs Markets, Inc. is seeking an IT Production Support Engineer in Chesterfield, MO. This hybrid on-site role supports a broad portfolio of applications and technologies, investigating production issues and implementing fixes while reducing impact on development teams.

You will lead continuous improvement, automate support tasks, and document solutions. The role requires strong troubleshooting, independence, and collaboration with cross-functional teams.