AI & Foundations Product Analyst — ServiceNow

Akima; Alexandria (VA); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid PTO

Job summary

Suvi, an Akima company, is seeking a Senior Business Analyst / Product Analyst to translate government business, platform foundation, data, and AI needs into ServiceNow requirements. You will drive backlog items, document processes, and align with mission objectives in a hybrid work environment.

The role supports AI readiness, CSDM/CMDB data models, and enterprise ITSM/ITOM programs, collaborating with government product owners, architects, and cybersecurity teams to deliver incrementally

Qualifications

• Active Secret clearance.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor’s degree in business, IT, or related field.
• 6+ years of experience in business analysis, product analysis, requirements development, or IT service management.
• 5+ years of experience supporting enterprise ITSM/ITOM or ServiceNow programs in a business or product analyst capacity.
• Demonstrated ability to document processes, develop requirements, and translate business needs into technical specifications.
• Experience developing user stories, acceptance criteria, and backlog items within Agile or SAFe frameworks.
• Strong analytical skills with the ability to evaluate business value, readiness, and dependencies for new capabilities.
• Excellent communication and facilitation skills, with experience leading workshops, interviews, and stakeholder engagements.

Responsibilities

• Conduct stakeholder interviews, discovery sessions, and requirements workshops to collect, analyze and report on business, operational, and AI-related needs.
• Document current-state and future-state business processes, workflows, data interactions, and operational roles.
• Translate requirements into well-structured epics, features, user stories, and acceptance criteria aligned with ServiceNow best practices.
• Identify platform-foundation use cases, data requirements, and AI-enabled opportunities that support mission outcomes.
• Analyze business value, readiness, feasibility, and dependencies for proposed functionality and AI capabilities.
• Maintain requirements traceability across development, testing, and acceptance cycles.
• Document current- and future-state processes that depend on CSDM, CMDB, knowledge, and AI capabilities.
• Collaborate with Government product owners to prioritize backlog items and refine scope based on mission priorities.
• Prepare and support sprint demonstrations, user acceptance testing, and release readiness activities.
• Support multi-year capability roadmaps and detailed use-case roadmaps from current state to desired outcomes.
• Coordinate with architects, developers, cybersecurity teams, and Government stakeholders to align requirements with enterprise standards.
• Identify risks, gaps, constraints, and opportunities related to business needs, data readiness, and AI integration.

Skills

Active Secret clearance

IAT Level II certification

Agile/SAFe experience

Excellent communication

Education

Bachelor’s degree in business/IT or related field

Tools

ServiceNow

CSA

CAD

ITSM

ITOM

CSDM

Product Owner

Job description

Suvi, an Akima company, is seeking a Senior Business Analyst / Product Analyst to translate government business, platform foundation, data, and AI needs into ServiceNow requirements. You will drive backlog items, document processes, and align with mission objectives in a hybrid work environment.

The role supports AI readiness, CSDM/CMDB data models, and enterprise ITSM/ITOM programs, collaborating with government product owners, architects, and cybersecurity teams to deliver incrementally