Hybrid IT Ops Leader: Enterprise Systems & Service Desk

Servier; Boston (MA); Hybrid; USD 152,000 - 173,000; Full time

Job summary

Servier seeks a Sr. Manager of Infrastructure & Operations in Boston to lead IT service delivery, ensure system reliability, and optimize organizational workflows.

You will drive lifecycle management of servers and applications,Own Jira/Confluence/SharePoint, and collaborate with cross-functional teams in a highly regulated environment. The role includes leading a diverse operations staff, mentoring teams, and delivering continuous improvements across infrastructure, service management, and

Qualifications

• Bachelor's degree in a relevant field.
• Industry certifications in Networking, ITIL, and Security is highly desired.
• 6+ years of IT operations experience with at least 3 years in a management/lead role.
• Proven oversite of end-to-end hardware/software ecosystems.
• Extensive experience managing Jira/Confluence and SharePoint environments.
• Strong server, cloud, and networking fundamentals.

Responsibilities

• Oversee full IT systems lifecycle including deployment, monitoring, maintenance, development, and upgrades.
• Define SLAs and support tiers for field and desk-side support.
• Collaborate with Service Desk to meet SLAs and drive improvements.
• Administer Jira, Confluence, SharePoint and ServiceNow platforms.
• Diagnose bottlenecks and implement measurable process improvements.
• Lead infrastructure projects from inception to completion with clear outcomes.
• Mentor and grow IT operations teams and manage vendors.
• Drive incident, problem, and change management to minimize disruptions.

Skills

IT operations

Leadership

Analytical diagnosis

Collaboration

Operational discipline

Incident management

Change management

Project management

Education

Bachelor's degree

ITIL certification

Networking certification

Security certification

Tools

Jira

Confluence

SharePoint

ServiceNow

Job description

Servier seeks a Sr. Manager of Infrastructure & Operations in Boston to lead IT service delivery, ensure system reliability, and optimize organizational workflows.

You will drive lifecycle management of servers and applications,Own Jira/Confluence/SharePoint, and collaborate with cross-functional teams in a highly regulated environment. The role includes leading a diverse operations staff, mentoring teams, and delivering continuous improvements across infrastructure, service management, and