Infrastructure Operations Lead

hackajob; Boston (MA); Hybrid; USD 130,000 - 152,000; Full time

Job summary

A leading technology staffing company in Boston is seeking an experienced Infrastructure Operations Team Leader to oversee a regional operations team. The role focuses on maintaining stability and performance of global infrastructure services. The ideal candidate will have at least 3 years of experience in a leadership role, in-depth technical knowledge of IT infrastructure, and strong communication skills. This hybrid position requires a hands-on approach and the ability to drive continuous improvements. Competitive salary range of $130,000 – $152,000 is offered.

Qualifications

• 3+ years of experience in a leadership role managing technical or infrastructure operations teams.
• Proven experience leading 2nd and 3rd line support teams in a global or enterprise environment.
• Strong understanding of IT service governance, risk management, and compliance.

Responsibilities

• Lead and manage a regional Infrastructure Operations team.
• Ensure the stability, health, and performance of global infrastructure services.
• Drive continuous improvement across infrastructure operations.

Skills

Leadership in technical operations

Technical knowledge of IT infrastructure

Hands-on experience with Windows and Linux

Incident management experience

Strong communication skills

Job description

hackajob has partnered with Computershare in its digital solutions and leverages extensive industry data to drive impactful results.

Role: Infrastructure Operations Team Leader

Location: Hybrid – Boston, MA (minimum 3 days onsite)

Salary: $130,000 – $152,000 base (USD)

Requirements / Qualifications

• 3+ years of experience in a leadership role managing technical or infrastructure operations teams
• Strong technical knowledge across IT infrastructure including servers, networks, storage, and cloud services
• Hands-on experience with Windows, Linux, Active Directory, DNS, and core infrastructure services
• Proven experience leading 2nd and 3rd line support teams in a global or enterprise environment
• Experience with incident management, problem management, and service delivery aligned to KPIs and SLAs
• Strong understanding of IT service governance, risk management, and compliance (e.g., GDPR, ISO, SOC2, PCI-DSS)
• Experience managing third-party vendors and service agreements
• Demonstrated ability to coach, mentor, and develop high-performing teams
• Strong communication skills with the ability to engage technical and non-technical stakeholders

About the Role

The Infrastructure Operations Team Leader will lead and manage a regional Infrastructure Operations team, ensuring the stability, health, and performance of Computershare’s global infrastructure services. This role is responsible for incident and request management, operational support, service governance, and driving continuous improvement across infrastructure operations.

You’ll work closely with global teams, business stakeholders, and vendors to align technology services with business needs, improve operational frameworks, and support a 24/7 global infrastructure model.

This role requires you to be based in the United States.