Cloud & IT Operations Analyst

CloudFirst; Melville (NY); Hybrid; USD 50,000 - 58,000; Full time

Benefits offered by this job

401(k) match with vesting

Flexible Time Off (FTO)

Job summary

CloudFirst is seeking a Technical Analyst in Melville, NY for a Monday–Friday day shift, working in a hybrid model. You will manage support tickets, respond to alerts, provide live phone support, and coordinate with internal teams to resolve customer issues.

The role requires system administrator experience with Windows Server, AD, Azure, and ITIL-based processes. Strong communication and multi-tasking are essential as you balance tickets, alerts, and calls.

Qualifications

• Experience in technical support, IT support, or system administration.
• MSP or NOC experience preferred.
• System administrator-level experience with Windows Server, Active Directory, DNS, DHCP, and connectivity troubleshooting.
• Experience administering Microsoft Azure environments (VMs, networking, Azure AD).
• Familiarity with ITIL-based service management (incident, request, problem, change).
• Experience with virtualization (VMware/Hyper-V/Proxmox).
• Familiarity with backup/recovery tools (Veeam, Zerto, AS400 backups).
• Strong written and verbal communication, including phone-based support.

Responsibilities

• Manage support tickets and ensure timely response within SLA.
• Monitor alerts and respond to infrastructure and service notifications.
• Provide live inbound phone support during day shift (Mon–Fri).
• Coordinate escalations to Engineering, Networking, Backup, or Remote Hands teams.
• Document work clearly and handoffs at shift end to maintain continuity.
• Support L1 team members and participate in incident response and service improvements.

Skills

Technical support

System administration

Windows Server

Active Directory

Azure

ITIL

VMware/Hyper-V/Proxmox

Backup tools

Communication

Tools

Zabbix

GrokStream

SIEM

Veeam

Zerto

PowerShell

Job description

CloudFirst is seeking a Technical Analyst in Melville, NY for a Monday–Friday day shift, working in a hybrid model. You will manage support tickets, respond to alerts, provide live phone support, and coordinate with internal teams to resolve customer issues.

The role requires system administrator experience with Windows Server, AD, Azure, and ITIL-based processes. Strong communication and multi-tasking are essential as you balance tickets, alerts, and calls.