Hybrid IT Helpdesk Technician - Remote with 1x/mo On-site

Sagent Behavioral Health; St. Louis (MO); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision

401k, Long Term Disability, Short Term

PTO and Paid Holidays

Job summary

Sagent Behavioral Health is hiring an IT Helpdesk Technician to serve as the first point of contact for technical support, primarily remote with monthly on-site at O'Fallon/St. Louis clinics.

The role requires travel to clinics, and offers a robust benefits package with a hybrid work model and competitive compensation. The candidate should have 1 year of relevant certification or equivalent experience, 2+ years in IT, and proficiency with Azure, Intune, Office, and security tools.

Qualifications

• 1 year certification from college or technical school or equivalent work experience.
• Minimum 2 years of work-related experience.
• Experience with Microsoft Azure and Intune.
• Experience with Microsoft Office Suites.
• Experience with Anti-virus / End Point Protection, VPN clients, Citrix Clients, video conferencing software, remote support tools, and workstation imaging applications.
• Able to travel to new clinics and existing locations as needed.
• Able to work weekends or evenings for special projects.

Responsibilities

• Identifies, researches, and resolves technical problems.
• Documents, tracks, and monitors problems in the Helpdesk ticketing system to ensure a timely resolution.
• Answer user inquiries regarding computer software or hardware operation issues to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Complete basic system administrator duties (add/remove users, set up e-mail, etc.)
• Fix PC, scanner, or printer issues.
• Part of On-Call rotation and provides support for after-hours emergencies and issues.
• All other assigned duties

Education

1 year certification from college or technical school or equivalent work experience

Tools

Microsoft Azure

Intune

Microsoft Office Suite

Anti-virus / End Point Protection

VPN clients

Citrix Clients

Video conferencing software

Remote support tools

Workstation imaging applications

Travel to clinics

Weekend/evening availability

Job description

Sagent Behavioral Health is hiring an IT Helpdesk Technician to serve as the first point of contact for technical support, primarily remote with monthly on-site at O'Fallon/St. Louis clinics.

The role requires travel to clinics, and offers a robust benefits package with a hybrid work model and competitive compensation. The candidate should have 1 year of relevant certification or equivalent experience, 2+ years in IT, and proficiency with Azure, Intune, Office, and security tools.