Hybrid IT Helpdesk Technician — Elevate Team Productivity

HRGi Holdings Inc; North Bethesda (MD); Hybride; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

HSA/FSA options

Disability insurance

Life insurance

401(k) with company match

Paid time off

Phone allowance

Internet allowance

Wellness program

Executive access

Résumé du poste

Expion Health seeks an IT Helpdesk Technician to be the first point of contact for technical issues. The role is hybrid, primarily in North Bethesda, with on-site collaboration and remote support for nationwide staff.

You will handle hardware, software, and network troubleshooting, onboarding/offboarding, and contribute to a knowledge base. Strong communication, 1–3 years’ experience, and an IT degree are desired.

Qualifications

• Associate's degree in IT or related field or equivalent experience.
• 1–3 years in a helpdesk or technical support role.
• Strong analytical and troubleshooting instincts.
• Excellent written and verbal communication.
• Comfort working independently and as part of a hybrid team.

Responsabilités

• Provide hands-on and remote technical support across the organization.
• Respond to user requests by phone, email, and ticketing system with professionalism and care.
• Diagnose and resolve hardware, software, and network issues.
• Walk users through clear, step-by-step solutions.
• Escalate the trickier puzzles to senior team members when needed.
• Document issues and resolutions to make life easier for the whole team.
• Create and maintain knowledgebase articles in FreshService.
• Maintain inventory of IT equipment and keep records accurate.
• Support onsite equipment like monitors, TVs, tablets, and printers.
• Own onboarding and offboarding - account provisioning and de-provisioning in Microsoft 365 / Entra ID (including license assignment), device setup and distribution, device retrieval, and re-deployment.
• Manage ongoing user account needs in Microsoft 365 / Entra ID, including password resets, MFA support, group membership, and license changes.
• Install, configure, and maintain computer systems and applications, including device enrollment and support through Intune and Iru.

Connaissances

1–3 years experience

Analytical thinking

Written and verbal communication

Independent and team hybrid work

Formation

Associate's degree in IT or related field

Outils

Microsoft 365

Entra ID

SharePoint

OneDrive

Zscaler

Microsoft Intune

Iru

Claude / Copilot

FreshService

Description du poste

Expion Health seeks an IT Helpdesk Technician to be the first point of contact for technical issues. The role is hybrid, primarily in North Bethesda, with on-site collaboration and remote support for nationwide staff.

You will handle hardware, software, and network troubleshooting, onboarding/offboarding, and contribute to a knowledge base. Strong communication, 1–3 years’ experience, and an IT degree are desired.