Hybrid IT Helpdesk Technician – End-User Support

GOEBEL FIXTURE COMPANY; New Brighton (MN); Hybrid; USD 71,635,000 - 75,768,000; Full time

Benefits offered by this job

401k

Long Term Disability

Short Term Disability

Life Insurance

PTO and Holidays

Job summary

Sagent Behavioral Health is seeking an IT Helpdesk Technician to be the first point of contact for end users, partners, and customers seeking technical support on day-to-day issues. The role is fully onsite for 90 days, then transitioning to a hybrid model with three days in the office and two days remote.

The position requires 1 year of certifica tion or equivalent experience, 2+ years in IT, and familiarity with Azure, Intune, Office 365, antivirus/endpoint protection, VPN, Citrix, and remote

Qualifications

• 1 year certification from college or technical school or equivalent work experience.
• Minimum 2 years of work-related experience.
• Experience with Microsoft Azure and Intune.
• Able to travel to new clinics and existing locations as needed.
• Able to work weekends or evenings for special projects.
• Experience and knowledge of Microsoft Office Suites.
• Experience with Anti-virus / End Point Protection, VPN clients, Citrix Clients, video conferencing software, remote support tools, and workstation imaging applications.

Responsibilities

• Identifies, researches, and resolves technical problems.
• Documents, tracks, and monitors problems in the Helpdesk ticketing system to ensure a timely resolution.
• Answer user inquiries regarding computer software or hardware operation issues to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Complete basic system administrator duties (add/remove users, set up e-mail, etc.)
• Fix PC, scanner, or printer issues.
• Part of On-Call rotation and provides support for after-hours emergencies and issues.
• All other assigned duties

Job description

Sagent Behavioral Health is seeking an IT Helpdesk Technician to be the first point of contact for end users, partners, and customers seeking technical support on day-to-day issues. The role is fully onsite for 90 days, then transitioning to a hybrid model with three days in the office and two days remote.

The position requires 1 year of certifica tion or equivalent experience, 2+ years in IT, and familiarity with Azure, Intune, Office 365, antivirus/endpoint protection, VPN, Citrix, and remote