Hybrid IT Support Technician — Tempe

JCO Workforce Solutions, LLC; Tempe (AZ); Hybrid; USD 42,000 - 60,000; Full time

Job summary

JCO Workforce Solutions, LLC in Tempe, AZ seeks an IT Support Technician to join our Technical Support Center. This long-term hybrid role requires onsite presence three days per week (Tue–Thu) and offers contract-to-hire prospects after 6–12 months.

The role focuses on first‑line technical support for hardware, software, and applications, with responsibilities spanning incident handling, documentation, and collaboration with IT teams.

Qualifications

• Experience equivalent to an associate degree in computer information systems.
• Basic working knowledge of current Windows OS & MS Office applications.
• Basic troubleshooting abilities with client workstations.
• Familiarity with smartphone & tablet support is preferred.
• Apple/Mac familiarity is highly desirable.
• Corporate-level help desk & call tracking software exposure is strongly preferred.

Responsibilities

• Be present & visible in the TSC & available to customers requiring technical assistance.
• Respond to questions from customers through phone calls, chat, email, & esupport cases.
• Document call details & complete service request creation in the call tracking system.
• Ensure proper call categorization & routing, following escalation procedures as needed.
• Troubleshoot issues, working from existing knowledge database, & performing additional research as required.
• Ensure symptoms of problems & resolution steps are documented in knowledge articles.
• Communicate new knowledge articles, SOPs, & procedures to teammates & other stakeholders.
• Learn the fundamental operation of applications & hardware commonly used at Pulte.
• Enforce information security & computer systems policies.
• Provide end-user training on such topics as system logins, printing, & MS Office applications.
• Interface with other IT teams on project assignments & problem escalation.
• Develop technical documentation for training, best practices, software usage, & hardware utilization.
• Perform user administration tasks (e.g., Active Directory, Exchange, Office 365, in-house apps).
• Participate in software distribution & ongoing upgrade initiatives.
• Participate in internal team projects & deliver within committed timeframes.
• Support those operating both in-office & remotely from home & other environments not on the corporate network.

Skills

Customer service

Phone support

Troubleshooting

Team collaboration

Multitasking

Documentation

Research & learning

Education

Associate degree in Computer Information Systems

Tools

Windows OS

MS Office

Office 365

Call tracking software

MS Teams

Job description

JCO Workforce Solutions, LLC in Tempe, AZ seeks an IT Support Technician to join our Technical Support Center. This long-term hybrid role requires onsite presence three days per week (Tue–Thu) and offers contract-to-hire prospects after 6–12 months.

The role focuses on first‑line technical support for hardware, software, and applications, with responsibilities spanning incident handling, documentation, and collaboration with IT teams.