Hybrid IT Helpdesk & Systems Support Specialist
Firstrust Bank
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Job summary
Firstrust Bank is seeking a Technical Support Rep to help maintain our IT infrastructure. You will provide first and second level support to end-users, diagnose hardware, software, and network issues, and assist with deployments.
The role blends onsite and remote work, requires 2+ years in IT support, and an associate's or bachelor's in IT/CS or related experience. Certifications such as CompTIA A+ are a plus.
Qualifications
- Associate's or Bachelor's degree in IT, Computer Science, or related field, or equivalent work experience.
- 2+ years of IT support experience or similar role.
- Strong knowledge of Windows operating systems and troubleshooting hardware, software, and network issues.
- Excellent problem-solving, communication, and customer service skills.
Responsibilities
- Provide first and second-level technical support to end-users via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network-related issues.
- Escalate complex issues to higher-level IT staff when needed.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist with deployment of software applications and updates.
- Create user manuals, guides, and documentation.
- Coordinate with network admins to ensure network performance.
Skills
Education
Tools
Job description
Firstrust Bank is seeking a Technical Support Rep to help maintain our IT infrastructure. You will provide first and second level support to end-users, diagnose hardware, software, and network issues, and assist with deployments.
The role blends onsite and remote work, requires 2+ years in IT support, and an associate's or bachelor's in IT/CS or related experience. Certifications such as CompTIA A+ are a plus.
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