Hybrid IT Helpdesk Specialist II

Payentry; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

Referral program

Job summary

Payentry is seeking a Help Desk Specialist II to join the Systems department. This hybrid role supports installations, configurations, troubleshooting, and resolutions for hardware and software used across the company.

The ideal candidate has 3+ years in a similar role, strong Windows and software knowledge, excellent communication, and the ability to work independently or with a team in a Pacific Time Zone setting.

Qualifications

• Associate's degree or equivalent experience in computer science or related field.
• Minimum 3 years in a similar Help Desk or IT support role.
• Strong troubleshooting of systems and quick learner.
• Proficient with Windows OS and common software/hardware.
• Excellent written and verbal communication skills.

Responsibilities

• Install and configure hardware and software components.
• Resolve technical issues with hardware, software, or connectivity.
• Perform networking hardware and/or software upgrades.
• Support users online with workstation/server/printer/network peripheral configurations.
• Troubleshoot and diagnose technical problems.
• Research solutions to current and future tech problems.
• Provide user support via phone, email, chat, and in-person.
• Enforce IT security policies with end-users.
• Assist with other duties as assigned.

Skills

Troubleshooting

Windows proficiency

Communication skills

Teamwork

Hardware & software familiarity

Education

Associate's degree or equivalent experience

Tools

Database programming

Job description

Payentry is seeking a Help Desk Specialist II to join the Systems department. This hybrid role supports installations, configurations, troubleshooting, and resolutions for hardware and software used across the company.

The ideal candidate has 3+ years in a similar role, strong Windows and software knowledge, excellent communication, and the ability to work independently or with a team in a Pacific Time Zone setting.