Helpdesk Specialist II

Payentry; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

Referral program

Job summary

Payentry is seeking a Help Desk Specialist II to join the Systems department. This hybrid role supports installations, configurations, troubleshooting, and resolutions for hardware and software used across the company.

The ideal candidate has 3+ years in a similar role, strong Windows and software knowledge, excellent communication, and the ability to work independently or with a team in a Pacific Time Zone setting.

Qualifications

• Associate's degree or equivalent experience in computer science or related field.
• Minimum 3 years in a similar Help Desk or IT support role.
• Strong troubleshooting of systems and quick learner.
• Proficient with Windows OS and common software/hardware.
• Excellent written and verbal communication skills.

Responsibilities

• Install and configure hardware and software components.
• Resolve technical issues with hardware, software, or connectivity.
• Perform networking hardware and/or software upgrades.
• Support users online with workstation/server/printer/network peripheral configurations.
• Troubleshoot and diagnose technical problems.
• Research solutions to current and future tech problems.
• Provide user support via phone, email, chat, and in-person.
• Enforce IT security policies with end-users.
• Assist with other duties as assigned.

Skills

Troubleshooting

Windows proficiency

Communication skills

Teamwork

Hardware & software familiarity

Education

Associate's degree or equivalent experience

Tools

Database programming

Job description

Payentry is looking for a Help Desk Specialist II to join the Systems department. This role is responsible for installations, configurations, troubleshooting, and resolutions related to hardware and software components the company uses. Successful individuals will have experience and a proven record of working independently and as part of a team to address and resolve technical needs.

This is a hybrid position working from Pacific Time Zone locations (remote considered on an exception basis).

What You Will Do:

• Install and configure hardware and software components.
• Resolve any technical issues with hardware, software, or connectivity.
• Perform networking hardware and/or software upgrades.
• Support users online with configuration of workstations, servers, printers, and network peripherals.
• Assist with troubleshooting and diagnostics testing.
• Research solutions to current and future technical problems.
• Contribute innovative ideas to the company.
• Provide technical support to end-users via phone, email, chat, and in-person
• Enforce IT security policies and procedures with end-users
• Other duties as assigned.

What You Bring to the Table:

• Associate's degree in computer science or combination of equivalent experience and education; 3+ years of experience in a similar role
• Experience troubleshooting systems and learning quickly
• Skilled in database programming and software installation; proficient with Windows products
• Excellent written and oral communication skills; familiar with a range of software and hardware

Where You Will Work: Pacific Time Zone; Hybrid Work Schedule

Total Rewards and Growth

• 401(k)/401(k) match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance