Hybrid IT Helpdesk Pro (Tier 1-2) - Microsoft 365

Oasis IAM; Gainesville (FL); Hybrid; USD 30,307 - 33,062; Full time

Job summary

Oasis IAM in Gainesville, Florida, is seeking an IT Helpdesk Specialist (Tier 1/2) to deliver frontline and escalated support for employees across the states we serve.

The role covers onboarding/offboarding in Microsoft 365, device provisioning, and coordination with HR and IT teams. It requires 2+ years in IT support, strong customer service, and a valid driver’s license; hybrid-remote work is available within Florida.

Qualifications

• 2+ years of Tier 1/2 IT support experience.
• Proficiency in Microsoft 365 and Windows endpoints.
• Strong customer service and communication skills.
• Valid driver’s license.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for end users.
• Set up and deploy laptops, desktops, and peripherals for staff.
• Assist with Microsoft 365 administration and security tasks.
• Coordinate with vendors and manage IT support tickets.
• Create documentation and training materials for users.

Skills

Tier 1/2 IT support

Windows support

Microsoft 365

Hardware setup

Networking basics

Education

High school diploma or GED

Associate’s or bachelor's in IT/CS/MSIS (preferred)

Tools

Microsoft 365 Admin

Windows endpoint

Job description

Oasis IAM in Gainesville, Florida, is seeking an IT Helpdesk Specialist (Tier 1/2) to deliver frontline and escalated support for employees across the states we serve.

The role covers onboarding/offboarding in Microsoft 365, device provisioning, and coordination with HR and IT teams. It requires 2+ years in IT support, strong customer service, and a valid driver’s license; hybrid-remote work is available within Florida.