Hybrid IT Helpdesk Coordinator: Multi-Office Support

LHH Recruitment Solutions; Los Angeles (CA); Hybrid; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k

Job summary

LHH Recruitment Solutions is seeking an experienced IT Helpdesk Coordinator to provide hands-on tech support for users across multiple offices in a fast-paced environment. You will troubleshoot hardware and software issues, manage helpdesk requests, and ensure day-one readiness for new hires.

The ideal candidate has strong technical troubleshooting, customer service, and communication skills, with 2+ years of helpdesk experience.

Qualifications

• Minimum of High School Diploma or equivalent required
• Associate's degree or equivalent education/experience preferred
• Law firm industry or professional services experience highly preferred but not required
• 2+ years of IT technical support / Helpdesk experience
• Strong technical troubleshooting and analytical skills
• Strong customer service, communication, and interpersonal skills
• Able to independently manage multiple priorities in a fast-paced environment
• Knowledge of networks and telecoms preferred
• Healthy work-life balance
• Competitive billing hours
• Health insurance
• 401k

Responsibilities

• Troubleshoot and resolve technical issues involving desktops, laptops, software, hardware, mobile devices, and phone systems
• Manage and document support requests through the Helpdesk ticketing system, escalating complex issues as needed
• Install, configure, and update hardware and software across supported locations
• Set up PCs, phones, applications, and equipment for new hires, coordinating with internal teams to ensure day-one readiness
• Provide user support and training across business applications and technology systems
• Support audio/video and conference room technology
• Maintain workstation configurations, imaging, deployments, and system documentation
• Track IT assets and maintain accurate hardware/software inventory
• Communicate status updates and resolutions to users while managing multiple requests and priorities
• Identify recurring technical issues and recommend longer-term improvements
• Provide hands-on IT support to users across multiple office locations

Job description

LHH Recruitment Solutions is seeking an experienced IT Helpdesk Coordinator to provide hands-on tech support for users across multiple offices in a fast-paced environment. You will troubleshoot hardware and software issues, manage helpdesk requests, and ensure day-one readiness for new hires.

The ideal candidate has strong technical troubleshooting, customer service, and communication skills, with 2+ years of helpdesk experience.