IT Helpdesk Coordinator

LHH Recruitment Solutions; San Diego (CA); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k

Job summary

We are seeking an experienced IT Helpdesk Coordinator to provide hands-on technical support in a fast-paced environment. You will assist end users across multiple offices, troubleshoot issues, and maintain reliable access to technology.

The ideal candidate is technically strong, service-oriented, and communicates clearly with a diverse user base. Hybrid schedule offers 2–3 onsite days in San Diego, CA with fulltime benefits.

Qualifications

• High school diploma or equivalent required.
• Associate degree or equivalent experience preferred.
• Experience in law or professional services is a plus.
• 2+ years of IT helpdesk experience with strong troubleshooting.

Responsibilities

• Troubleshoot and resolve technical issues across desktops, laptops, software, hardware, mobile devices, and phone systems.
• Manage and document support requests through the Helpdesk ticketing system, escalate as needed.
• Install, configure, and update hardware and software across locations.
• Set up PCs, phones, apps for new hires and ensure day-one readiness.
• Provide user support and training across business applications and tech systems.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High School Diploma or equivalent

Associate’s degree or equivalent

Tools

Microsoft Office

iManage DMS

SQL Server Administration

Citrix MetaFrame Server

Active Directory / Group Policy

Windows Operating Systems

ShoreTel IP Phone System

Helpdesk ticketing systems

Job description

Hybrid 2-3 days onsite | San Diego, CA office

Job type: Fulltime, direct hire W2 - compensation paid hourly

(no visa sponsorships, transfers, or C2C)

We’re seeking an experienced IT Helpdesk Coordinator to provide hands‑on technical support in a professional, fast‑paced environment. This person will support end users across multiple offices, troubleshoot hardware and software issues, manage helpdesk requests, and ensure employees have reliable access to the technology they need. The ideal candidate is technically strong, service‑oriented, professional, and comfortable supporting a diverse user base where responsiveness, discretion, and clear communication are important.

Responsibilities:

• Troubleshoot and resolve technical issues involving desktops, laptops, software, hardware, mobile devices, and phone systems
• Manage and document support requests through the Helpdesk ticketing system, escalating complex issues as needed
• Install, configure, and update hardware and software across supported locations
• Set up PCs, phones, applications, and equipment for new hires, coordinating with internal teams to ensure day‑one readiness
• Provide user support and training across business applications and technology systems
• Support audio/video and conference room technology
• Maintain workstation configurations, imaging, deployments, and system documentation
• Track IT assets and maintain accurate hardware/software inventory
• Communicate status updates and resolutions to users while managing multiple requests and priorities
• Identify recurring technical issues and recommend longer‑term improvements
• Provide hands‑on IT support to users across multiple office locations

Technical Skills:

Experience with the following:

• Microsoft Office
• iManage DMS
• SQL Server Administration
• Citrix MetaFrame Server
• Active Directory / Group Policy
• Windows Operating Systems
• Workstation image development and deployment
• ShoreTel IP Phone System
• iPhone
• Enterprise networks and telecommunications
• Helpdesk ticketing systems
• Desktop, laptop, hardware, software, and end‑user troubleshooting

Qualifications:

• Minimum of High School Diploma or equivalent required
• Associate’s degree or equivalent education/experience preferred
• Law firm industry or professional services experience highly preferred but not required
• 2+ years of IT technical support / Helpdesk experience
• Strong technical troubleshooting and analytical skills
• Strong customer service, communication, and interpersonal skills
• Able to independently manage multiple priorities in a fast‑paced environment
• Knowledge of networks and telecoms preferred
• Healthy work‑life balance
• Competitive billing hours
• Health insurance
• 401k

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers