Hybrid IT Help Desk Tier 1 - Onboarding & Support

Centre Technologies; Houston (TX); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid Work Options

Paid Time Off

Paid Holidays

Medical, Dental, Vision

401(k) with employer match

Job summary

Centre Technologies in Houston is expanding and needs a Tier 1 Help Desk Support Technician to assist in implementing and supporting IT infrastructure. You will focus on issue resolution, client onboarding, racking and cabling, and thorough documentation of tasks and projects.

Key responsibilities include timely troubleshooting, collaboration with teammates, and effective communication with clients. Hybrid work options and comprehensive benefits are provided.

Qualifications

• 2+ years of IT-related study or field experience.
• Basic knowledge of Windows operating systems and Office suite.
• Understanding of basic networking concepts.
• Familiarity with desktop/server virtualization and imaging.

Responsibilities

• Provide Tier 1 help desk support with timely issue resolution.
• Onboard new clients and document projects thoroughly.
• Assist with hardware installation, racking, cabling, and deployment.
• Escalate complex issues as needed to Level 2/3 support.
• Maintain accurate time sheets and expense reports.

Skills

Time management

Customer service

Troubleshooting

Communication

Education

Bachelor’s Degree

Associate’s Degree

High School Diploma

CompTIA A+ Certification

Tools

Windows OS (Windows 7/8/10)

Windows Server administration tools

Active Directory (AD)

DHCP/DNS

Group Policy

Imaging/Deployment

Job description

Centre Technologies in Houston is expanding and needs a Tier 1 Help Desk Support Technician to assist in implementing and supporting IT infrastructure. You will focus on issue resolution, client onboarding, racking and cabling, and thorough documentation of tasks and projects.

Key responsibilities include timely troubleshooting, collaboration with teammates, and effective communication with clients. Hybrid work options and comprehensive benefits are provided.