Tier 1, IT Help Desk Support

Centre Technologies; Houston (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid Work Options

Paid Time Off

Paid Holidays

Medical, Dental, Vision

401(k) with employer match

Job summary

Centre Technologies in Houston is expanding and needs a Tier 1 Help Desk Support Technician to assist in implementing and supporting IT infrastructure. You will focus on issue resolution, client onboarding, racking and cabling, and thorough documentation of tasks and projects.

Key responsibilities include timely troubleshooting, collaboration with teammates, and effective communication with clients. Hybrid work options and comprehensive benefits are provided.

Qualifications

• 2+ years of IT-related study or field experience.
• Basic knowledge of Windows operating systems and Office suite.
• Understanding of basic networking concepts.
• Familiarity with desktop/server virtualization and imaging.

Responsibilities

• Provide Tier 1 help desk support with timely issue resolution.
• Onboard new clients and document projects thoroughly.
• Assist with hardware installation, racking, cabling, and deployment.
• Escalate complex issues as needed to Level 2/3 support.
• Maintain accurate time sheets and expense reports.

Skills

Time management

Customer service

Troubleshooting

Communication

Education

Bachelor’s Degree

Associate’s Degree

High School Diploma

CompTIA A+ Certification

Tools

Windows OS (Windows 7/8/10)

Windows Server administration tools

Active Directory (AD)

DHCP/DNS

Group Policy

Imaging/Deployment

Job description

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!

Our Company Culture:

Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants workto identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.

Centre Company Benefits:

• Hybrid Work Options,Paid Time Off, and Paid Holidays
• Medical, Dental, Vision, and 401(k) with employer match contributions
• Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary

The primary role for this position would befocused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.

Essential Duties and Responsibilities

• Problem management and escalation of issues in a timely manner
• Prioritization of tasks and meeting of deadlines, excellent time management skills
• Excellent troubleshooting and assessment skills
• Excellent written/verbal communication skills
• Must be a team player with outstanding customer service skills
• Entry of time sheets, expense reports and documentation on or before deadline
• Keep up-to-date on market trends, theory and new ways of doing things; embrace change
• Assist with change-management activities
• Prepare and deliver complete and concise documentation for all projects
• Present progress reports to immediate supervisor and or Project Manager (if so assigned)
• Help turn business problems into technical solutions
• Manage deployment of equipment in compliance with established technology policies.
• Participate inafter-hourson-callschedule serving as initial level of escalation for compute, storage,backup, automation and virtualization issues.

Education/Experience/Certifications

• 2+ yearsexperiencein IT related study or field.
• Must possessbasicknowledge and experiencewith:
• Windows7/8/10
• Microsoft Office suite
• Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
• Understanding of basic networkconcepts
• Understanding of application, desktop, and server virtualization
• Understanding of Desktop Deployment / Imaging
• Bachelor’s Degreea plus

Desired Experience/Certifications

• Certifications
  • CompTIA A+ Certification a plus
• Windows Server 2008/ 2012/ 2016
• Microsoft Office365Admin portal
• Understanding of File Permissions (NTFS & Sharing)
• High School Degree required
• Associate's Degree or higher preferred

Work Environment and Physical Demands

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
• Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
• The noise level in the work environment is moderate.
• Frequent localtravel required