Hybrid IT Help Desk Technician Windows & Networking

Jones Networking; Washington (District of Columbia); Hybrid; USD 37,195 - 41,328; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

Jones Networking is looking for a Help Desk Technician in Washington, DC. This role involves troubleshooting hardware and software issues, installing and configuring IT equipment, and providing excellent support to users.

The ideal candidate has a minimum of three years of help desk experience and is familiar with Microsoft Networking. The position offers a hybrid remote schedule and various health benefits including dental and vision insurance.

Qualifications

• Minimum three years of related IT and/or help desk experience.
• Experience with Microsoft Networking including Active Directory.
• Ability to manage MS Exchange online.

Responsibilities

• Answer, enter and track help desk calls and email messages.
• Troubleshoot and resolve hardware/software issues.
• Assist with database troubleshooting and reporting.

Skills

IT and help desk experience

Microsoft Networking

MS Office Suite troubleshooting

Configuring laptops and PCs

Managing MS Exchange

HTML troubleshooting

Sharepoint familiarity

IT program certification

Job description

Jones Networking is looking for a Help Desk Technician in Washington, DC. This role involves troubleshooting hardware and software issues, installing and configuring IT equipment, and providing excellent support to users.

The ideal candidate has a minimum of three years of help desk experience and is familiar with Microsoft Networking. The position offers a hybrid remote schedule and various health benefits including dental and vision insurance.