Help Desk Technician

Jones Networking; Washington (District of Columbia); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

Jones Networking is looking for a Help Desk Technician in Washington, DC. This role involves troubleshooting hardware and software issues, installing and configuring IT equipment, and providing excellent support to users.

The ideal candidate has a minimum of three years of help desk experience and is familiar with Microsoft Networking. The position offers a hybrid remote schedule and various health benefits including dental and vision insurance.

Qualifications

• Minimum three years of related IT and/or help desk experience.
• Experience with Microsoft Networking including Active Directory.
• Ability to manage MS Exchange online.

Responsibilities

• Answer, enter and track help desk calls and email messages.
• Troubleshoot and resolve hardware/software issues.
• Assist with database troubleshooting and reporting.

Skills

IT and help desk experience

Microsoft Networking

MS Office Suite troubleshooting

Configuring laptops and PCs

Managing MS Exchange

HTML troubleshooting

Sharepoint familiarity

IT program certification

Job description

Position Title: Help Desk Technician

Location: NW Washington, DC

Industry: Non Profit

Reports to: Sr Systems Administrator

Status: Hybrid Remote

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Position Summary

• Answer, enter and track help desk calls and email messages
• Troubleshoot and resolve hardware and software issues related to laptops, desktops, printers, scanners, hard drives and monitors
• Assist with database troubleshooting and reporting
• Install and update software, create profiles, and set up computers for new employees
• Responsible for organization and inventory of computer equipment and software licenses
• Routine maintenance of computer equipment including setup and removal of any computers, laptops or monitors
• Contact third party vendors for repair and accompany technician while on-site
• Obtain vendor quotes and purchase hardware & software for the organization
• Pack, ship and track equipment sent to vendors
• Install software and hardware

Qualifications Summary

• Minimum three years of related IT and/or help desk experience
• Experience with Microsoft Networking including Active Directory
• Familiarity with troubleshooting MS Office Suite products
• Ability to configure and deploy laptops and PCs
• Ability to manage MS Exchange online
• Experience troubleshooting website issues utilizing HTML capabilities
• Familiarity with Sharepoint
• Hardware, software or other IT program certification a plus
• Remain up to date with the latest developments and trends in the Information Technology field

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Schedule: 8 hour shift Monday to Friday

Work Location: Hybrid remote in Washington, DC 20036