Help Desk Technician I — Remote/Hybrid IT Support

Terrestris LLC; Washington (District of Columbia); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Professional development

Tuition assistance

Job summary

Terrestris LLC, located in Washington, D.C., is seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office.

In this role, you will manage user accounts, troubleshoot various workstation issues, and ensure compliance with security requirements. Candidates must have a minimum of 2 years IT Help Desk experience and authorization to work in the U.S. The position offers a flexible remote/hybrid work arrangement and significant benefits including health and professional development opportunities.

Qualifications

• Authorization to work in the United States permanently without sponsorship.
• Ability to obtain Public Trust Clearance.
• Minimum of 2 years of IT Help Desk experience including Help Desk Administration and User Support.

Responsibilities

• Manage user accounts and provide day-to-day account administration support.
• Troubleshoot desktops, laptops, and other workstation issues.
• Install and configure hardware, software, and workstation operating systems.
• Ensure systems remain current with approved configurations and security requirements.
• Respond to requests for assistance via phone and Service Desk.

Skills

IT Help Desk experience

CompTIA A+ Certification

Job description

Terrestris LLC, located in Washington, D.C., is seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office.

In this role, you will manage user accounts, troubleshoot various workstation issues, and ensure compliance with security requirements. Candidates must have a minimum of 2 years IT Help Desk experience and authorization to work in the U.S. The position offers a flexible remote/hybrid work arrangement and significant benefits including health and professional development opportunities.