Hybrid IT Help Desk Technician

The Barnes Foundation; Philadelphia (Philadelphia County); Hybrid; USD 40,000 - 55,000; Full time

Job summary

The Barnes Foundation is seeking an IT Help Desk Technician to serve as the primary liaison between IT and staff, volunteers and online students. You will manage the help desk queue, work tickets, and escalate system-wide issues as needed.

Ideal candidates have at least 1 year of end-user support experience, strong customer service skills, and familiarity with Office 365. This hybrid role covers both Barnes’ Philadelphia campus and remote work from home.

Qualifications

• 1 year experience in an end-user support-related role

Responsibilities

• Have a strong working knowledge of computer systems, hardware and software.
• Provide technical assistance in the configuration, maintenance and troubleshooting of computer systems, hardware and software.
• Utilize tools for remote troubleshooting of computer systems, hardware and software.
• Train end users on troubleshooting and diagnosing common problems.
• Manage tickets for the help desk ticket system for staff. Track support activity with detail-oriented notes.
• Manage calls on the help desk call queue and tickets in the help desk ticket system for online students. Track support activity with detail-oriented notes.

Skills

End-user support

Customer service

IT troubleshooting

Tools

Office 365

Job description

The Barnes Foundation is seeking an IT Help Desk Technician to serve as the primary liaison between IT and staff, volunteers and online students. You will manage the help desk queue, work tickets, and escalate system-wide issues as needed.

Ideal candidates have at least 1 year of end-user support experience, strong customer service skills, and familiarity with Office 365. This hybrid role covers both Barnes’ Philadelphia campus and remote work from home.