Hybrid IT Help Desk Technician: User Support

ADP, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Barnes Foundation in Philadelphia is seeking an IT Help Desk Technician to serve as the primary liaison between the IT department and staff, volunteers and online students. The role combines technical support with customer service to resolve issues efficiently.

Responsibilities include managing the help desk queue and tickets, assisting with configuration and troubleshooting, and training end users. This position is in a hybrid work setting across the Barnes Foundation campus and remote work.

Qualifications

• 1 year experience in an end-user support-related role.

Responsibilities

• Have a strong working knowledge of computer systems, hardware and software.
• Provide technical assistance in the configuration, maintenance and troubleshooting of computer systems, hardware and software.
• Utilize tools for remote troubleshooting of computer systems, hardware and software.
• Train end users on troubleshooting and diagnosing common problems.
• Manage tickets for the help desk ticket system for staff. Track support activity with detail-oriented notes.
• Manage calls on the help desk call queue and tickets in the help desk ticket system for online students. Track support activity with detail-oriented notes.
• Embrace learning new technologies.
• Proficient in Office 365 Applications.
• Have excellent problem-solving and analytical skills.
• Have excellent communication and collaboration skills.
• Have excellent organization and time management skills.

Job description

The Barnes Foundation in Philadelphia is seeking an IT Help Desk Technician to serve as the primary liaison between the IT department and staff, volunteers and online students. The role combines technical support with customer service to resolve issues efficiently.

Responsibilities include managing the help desk queue and tickets, assisting with configuration and troubleshooting, and training end users. This position is in a hybrid work setting across the Barnes Foundation campus and remote work.