IT Help Desk Associate — Hybrid Support

YHB | CPAs & Consultants; Winchester (VA); Hybride; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Market-competitive salary

Bonuses

401(k) & profit-sharing

Health, dental, vision insurance

Wellness programs

Résumé du poste

YHB | CPAs & Consultants in Winchester, VA seeks an IT Helpdesk Support Specialist to be the first point of contact for internal staff. You will troubleshoot hardware, software, OS and network issues, and manage PCs, laptops, printers, and peripherals.

The role supports the firm's IT infrastructure, participates in rotating on-call, and requires strong communication skills, teamwork, and the ability to lift up to 70 lbs. A 1–3 year IT helpdesk background and related degree are preferred.

Qualifications

• Bachelor’s or associate degree in information technology, Computer Science, or a related field, or equivalent work experience.
• 1–3 years IT helpdesk or technical support experience preferred.
• Strong understanding of computer systems, mobile devices, IT principles, and software applications.
• Familiarity with networking, cloud concepts and basic IT security practices.

Responsabilités

• Serve as the first line of support for IT issues, including hardware, software, OS, and network problems.
• Respond to and manage incoming support requests via phone, chat, email, and ticketing systems.
• Diagnose and resolve issues related to desktops, laptops, printers, and office equipment.
• Assist with setup, configuration, and maintenance of computer systems and software.
• Maintain accurate records of firm assets and participate in rotating on-call shifts.

Connaissances

Customer service

Technical troubleshooting

Documentation

Verbal & written communication

Teamwork

Formation

Bachelor’s or Associate degree in IT or related field

Description du poste

YHB | CPAs & Consultants in Winchester, VA seeks an IT Helpdesk Support Specialist to be the first point of contact for internal staff. You will troubleshoot hardware, software, OS and network issues, and manage PCs, laptops, printers, and peripherals.

The role supports the firm's IT infrastructure, participates in rotating on-call, and requires strong communication skills, teamwork, and the ability to lift up to 70 lbs. A 1–3 year IT helpdesk background and related degree are preferred.