Hybrid IT Help Desk Rep (Tier 1) – Growth & Benefits

SmartRecruiters, Inc.; Centennial (CO); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

No Sundays

Competitive pay

Advancement opportunities

Job summary

Brakes Plus is seeking a Help Desk Representative (Tier 1) to support employees with basic IT questions and issues from a hybrid office location. The role includes handling calls and emails, assisting with the point of sale system, and routing more complex tickets to Tier 2 IT as needed.

Ideal candidates have 1 year of customer service experience and basic computer knowledge, with US work authorization. Flexible on-call hours, nights, and weekends are required to align with the schedule.

Qualifications

• High school or equivalent (Preferred)
• Customer service: 1 year (Preferred)
• US work authorization
• Basic experience with computer and network components fundamentals

Responsibilities

• Oversee the daily performance of computer systems. Report problems back to Tier2 (IT) as needed.
• Answer user inquiries to resolve problems.
• Observe computers systems and networks are functioning properly, looking for errors and bugs. Reporting any issues back to Tier2.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Assist in other area of the IT team when needed.
• Customer service orientation-proactively assist employees in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
• Communication-express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
• Dependable-be reliable, responsible, and utilize good judgment in fulfilling obligations

Skills

Customer service

Computer basics

Microsoft Office

On-call availability

Education

High school or equivalent

Tools

Microsoft Word

Microsoft Excel

Operating Systems (Windows)

Job description

Brakes Plus is seeking a Help Desk Representative (Tier 1) to support employees with basic IT questions and issues from a hybrid office location. The role includes handling calls and emails, assisting with the point of sale system, and routing more complex tickets to Tier 2 IT as needed.

Ideal candidates have 1 year of customer service experience and basic computer knowledge, with US work authorization. Flexible on-call hours, nights, and weekends are required to align with the schedule.