Help Desk Representative (Hybrid)

SmartRecruiters, Inc.; Centennial (CO); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

No Sundays

Competitive pay

Advancement opportunities

Job summary

Brakes Plus is seeking a Help Desk Representative (Tier 1) to support employees with basic IT questions and issues from a hybrid office location. The role includes handling calls and emails, assisting with the point of sale system, and routing more complex tickets to Tier 2 IT as needed.

Ideal candidates have 1 year of customer service experience and basic computer knowledge, with US work authorization. Flexible on-call hours, nights, and weekends are required to align with the schedule.

Qualifications

• High school or equivalent (Preferred)
• Customer service: 1 year (Preferred)
• US work authorization
• Basic experience with computer and network components fundamentals

Responsibilities

• Oversee the daily performance of computer systems. Report problems back to Tier2 (IT) as needed.
• Answer user inquiries to resolve problems.
• Observe computers systems and networks are functioning properly, looking for errors and bugs. Reporting any issues back to Tier2.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Assist in other area of the IT team when needed.
• Customer service orientation-proactively assist employees in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
• Communication-express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
• Dependable-be reliable, responsible, and utilize good judgment in fulfilling obligations

Skills

Customer service

Computer basics

Microsoft Office

On-call availability

Education

High school or equivalent

Tools

Microsoft Word

Microsoft Excel

Operating Systems (Windows)

Job description

Since our very first Brakes Plus opening in 1990, and now withnearly 100 locations across 6 states, Brakes Plus has been providing our customers with the superior products they need and the unmatched customer service they have come to expect. As one of the fastestgrowing FULL-SERVICE automotive companies, we are continuously opening new stores in each of these regions while maintaining the familyvalues and standards that the company was founded on.

Every action we take and every decision we make is guided by our mission, which is: To give each customer the assurance that their car is well-maintained by providing the highest quality automotive products and services delivered quickly and conveniently in a superior environment by a friendly, professional staff emphasizing integrity in every action.

Job Description

Brakes Plus is looking to fill a Help Desk Representative (Tier1)position. We are looking for a person with interest to grow and learn about different technologies. Position includes responding to phone calls and e-mails from internal employees with technical questions. We require basic experience with computers and components. Looking for an eager person wanting to learn. The Help Desk Representative will provide basic Tier 1 technical assistance to computer system, components, users, and answer questions or resolve technical problems for employees via telephone from a remote location. This includes providing assistance concerning the point of sales system, and internal website. Will work to delegate HelpDesk tickets outside Tier1 (Helpdesk), to Tier 2 (IT) as needed. The Help Desk responds to and is governed by IT leadership.

• You are expected to be available to work nights and weekends in alignment with the predetermined on-call schedule.
• You must be proficient in use of computers and software such as Microsoft Word, Excel, File Explorer, Microsoft Windows, Etc.

Qualifications

Responsibilities:

• Oversee the daily performance of computer systems. Report problems back to Tier2 (IT) as needed.
• Answer user inquiries to resolve problems.
• Observe computers systems and networks are functioning properly, looking for errors and bugs. Reporting any issues back to Tier2.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Assist in other area of the IT team when needed.
• Customer service orientation-proactively assist employees in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
• Communication-express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
• Dependable-be reliable, responsible, and utilize good judgment in fulfilling obligations

Qualifications

High school or equivalent (Preferred)

Customer service: 1 year (Preferred)

US work authorization

Basic experience with computer and network components fundamentals

Additional Information

Benefits:
Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well-being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. NO SUNDAYS, COMPETITIVE PAY and ADVANCEMENT OPPORTUNITIES.

Join a growing business that believes in creating opportunities for ALL employees. Brakes Plus is always looking for quality individuals to join our team!

HYRBID! Minimum 3 days in office!

All your information will be kept confidential according to EEO guidelines.

Work Opportunity Tax Credits – Brakes Plus

Brakes Plus participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.

• Please answer each question to complete the voluntary screening
• Eligible applicants will be asked to Electronically Sign and click Submit to complete the screening
• Ineligible applicants will be asked to click Submit to finish the screening;You will not be asked to electronically sign