Hybrid IT Help Desk & Office Ops Technician

Leyton; Tempe (AZ); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Leyton Academy

WFA up to 1 month/year

Office mobility perks

Healthcare coverage

Résumé du poste

Leyton is seeking an IT Help Desk & Office Operations Technician to support local IT needs and manage day-to-day office operations in a hybrid setup with the IT team in Paris. You will handle Level 1/2 support, device provisioning, AD management, and vendor coordination to ensure a smooth technology-enabled workplace.

Ideal candidates have 2+ years in IT support, strong Windows/Microsoft know-how, and excellent communication.

Qualifications

• 2+ years of IT support experience (multi-site preferred).
• Strong knowledge of Windows environments and Microsoft technologies (AD, DNS, DHCP, GPO, RDP).
• Experience with endpoint management and IT asset administration.
• Understanding of networking (LAN, WiFi, VPN).
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities under pressure.
• VOIP support experience is an asset.
• IT project coordination experience is a plus.

Responsabilités

• Act as the first point of contact for IT support requests via phone, email, or ticketing system.
• Provide Level 1 and Level 2 technical support for hardware, software, and network issues.
• Troubleshoot LAN, WAN, VPN, WiFi, and workstation connectivity issues.
• Install, configure, and maintain laptops, desktops, and IT equipment.
• Manage Active Directory (users, groups, permissions).
• Administer IT assets including hardware, software, and service contracts.
• Escalate unresolved issues to higher-level support when required.
• Monitor helpdesk performance and SLA compliance.
• Support IT deployments, updates, and system releases.
• Identify recurring issues and recommend process improvements.
• Collaborate with external vendors and outsourced IT providers.
• Oversee daily office operations, upkeep, and functionality.
• Act as the main point of contact for office-related questions and needs.
• Support and contribute to local office culture and employee engagement initiatives.

Connaissances

IT Support

Windows AD/DNS

Endpoint Management

Networking

Troubleshooting

Communication

Multitasking

VOIP

IT Projects

Formation

Bachelor’s degree in IT/CS

Description du poste

Leyton is seeking an IT Help Desk & Office Operations Technician to support local IT needs and manage day-to-day office operations in a hybrid setup with the IT team in Paris. You will handle Level 1/2 support, device provisioning, AD management, and vendor coordination to ensure a smooth technology-enabled workplace.

Ideal candidates have 2+ years in IT support, strong Windows/Microsoft know-how, and excellent communication.