Hybrid IT Field Support Technician II Windows & Office Pro

Logix Federal Credit Union; California; Hybrid; USD 47,000 - 70,000; Full time

Job summary

Logix Federal Credit Union is hiring an IT Field Support Technician II to deliver tier I and escalated technical support for Logix users across desktop computers, software, and peripherals. You will operate within a hybrid work model, assisting colleagues both remotely and onsite.

The role emphasizes problem solving, incident documentation, and maintaining system accounts across Active Directory and Exchange, with strong focus on end-user productivity and service quality.

Qualifications

• 2-4 years supporting a Windows OS & MS Office environment.
• Bachelor's degree or four-year college/ University and/or applicable industry certifications preferred.
• Working knowledge of networking and Active Directory.

Responsibilities

• Provides personal, professional, and proactive customer service to Logix users by phone, email, Instant Messaging, or in person.
• Installs, updates, maintains, troubleshoots, and repairs desktop and laptop computers and peripheral equipment.
• Performs advanced administration and troubleshooting of Windows OS, MS Office 2016 and O365 Suite, and other company supported applications.
• Documents solutions, procedures, and other information in knowledge base system.
• Updates User Accounts in Active Directory, Exchange, Symitar, and other systems.
• Provides technical implementation support for projects initiatives.

Skills

Windows OS

MS Office

Active Directory

Networking

ITIL V4

ServiceNow

Troubleshooting

Customer service

Documentation

Education

Bachelor's degree preferred

4 Year / Bachelors Degree

Tools

ServiceNow

Dell PCs

Exchange

Job description

Logix Federal Credit Union is hiring an IT Field Support Technician II to deliver tier I and escalated technical support for Logix users across desktop computers, software, and peripherals. You will operate within a hybrid work model, assisting colleagues both remotely and onsite.

The role emphasizes problem solving, incident documentation, and maintaining system accounts across Active Directory and Exchange, with strong focus on end-user productivity and service quality.