Hybrid IT Field Support Analyst II

Elevance Health; Virginia (MN); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Elevance Health is seeking a Field Support Analyst II in Indianapolis, IN, with a Hybrid 3 days per week schedule to balance collaboration and flexibility.

The role focuses on troubleshooting and repairing computer software installation and hardware problems of moderate complexity, installing hardware, managing software licenses, and supporting the Software Deployment team, including remote-hands work for IT groups and outsourcers.

Qualifications

• Requires an AA/AS degree in Information Technology or related field and a minimum of 3 years experience with PC and operating systems and Dell hardware certification.
• This position is part of our Wellpoint Federal division and requires residency in the United States for the past 3 of the last 5 years.

Responsibilities

• Installs a wide variety of computer hardware equipment.
• Identifies when software licensing needs to be obtained and installs software of moderate complexity.
• Recommends standard software to meet customer needs and assists with troubleshooting in large scale deliveries.
• Provides remote-hands work for other IT groups or outsourcers.
• Troubleshoots and repairs software problems of moderate complexity with advanced diagnostics.
• Participates in moves and Tech Refresh installations.
• Takes part in project meetings and offers technical/logistical advice to the project team.

Skills

Remote-hands support

Troubleshooting

End-user support

Hardware installation

Software deployment

Education

AA/AS degree in Information Technology or related field

Tools

Dell hardware certification

Windows operating systems

Job description

Elevance Health is seeking a Field Support Analyst II in Indianapolis, IN, with a Hybrid 3 days per week schedule to balance collaboration and flexibility.

The role focuses on troubleshooting and repairing computer software installation and hardware problems of moderate complexity, installing hardware, managing software licenses, and supporting the Software Deployment team, including remote-hands work for IT groups and outsourcers.