IT Director

DeMayo Law Offices, LLP; Charlotte (NC); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

DeMayo Law Offices, LLP is seeking an experienced IT Director to oversee technology systems, infrastructure, and end-user support in a fast-paced law firm environment. You will lead Salesforce workflows, security, and AI-driven automation initiatives to improve firm-wide efficiency.

Based in Charlotte, NC, this hybrid role requires strategic leadership, strong vendor management, and the ability to translate business needs into scalable IT solutions that protect sensitive data and enable growth.

Qualifications

• Bachelor's degree in IT, CS, or related field or equivalent experience.
• 5–7 years of progressive IT experience with leadership responsibilities.
• Experience managing IT operations, infrastructure, cloud services, business applications, and support.
• Hands-on Salesforce administration: permissions, configuration, reporting, workflows, automation, and integrations.
• Experience evaluating or implementing AI solutions and business automation tools.
• Strong IT security, data privacy, access controls, and risk management.
• Experience managing vendors, software licensing, budgets, and project progress.

Responsibilities

• Oversee daily IT operations, infrastructure, networks, cloud services, and end-user support.
• Manage and improve IT systems, business applications, and technology processes.
• Administer Salesforce: user management, permissions, workflows, reports, dashboards, and integrations.
• Identify, evaluate, and implement AI solutions to improve productivity, automate workflows, and streamline business operations.
• Partner with business teams to identify opportunities for automation, AI adoption, and process improvement.
• Manage technology budgets, software licenses, project progress lists, and vendor relationships.
• Maintain IT security, data protection, system reliability, and disaster recovery procedures.
• Manage and develop IT staff while ensuring timely, effective support for employees.
• Establish operational standards, monitor system performance, and resolve technical issues.
• Evaluate emerging technologies and recommend solutions that support organizational growth.

Skills

Leadership

Project management

Communication

Problem solving

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Salesforce

Microsoft 365

Cloud platforms

IT service management tools

Job description

Position Summary

DeMayo Law Offices is seeking an efficient and dependable IT Director. This role will be responsible for overseeing the organization's technology systems, IT infrastructure, business applications, and end-user support. This role ensures technology operates efficiently, securely, and reliably while identifying opportunities to improve business processes through automation, artificial intelligence (AI), and technological innovation.

Job Type

Full-time

Key Responsibilities

• Oversee daily IT operations, infrastructure, networks, cloud services, and end-user support.
• Manage and improve IT systems, business applications, and technology processes.
• Administer and maintain Salesforce, including user management, permissions, workflows, reports, dashboards, and system integrations.
• Identify, evaluate, and implement AI solutions that improve productivity, automate workflows, and streamline business operations.
• Partner with business teams to identify opportunities for automation, AI adoption, and process improvement.
• Manage technology budgets, software licenses, project progress lists, and vendor relationships.
• Maintain IT security, data protection, system reliability, and disaster recovery procedures.
• Manage and develop IT staff while ensuring timely, effective support for employees.
• Establish operational standards, monitor system performance, and resolve technical issues.
• Evaluate emerging technologies and recommend solutions that support organizational growth.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• At least 5–7 years of progressive IT experience, including leadership and management responsibilities.
• Experience managing IT operations, infrastructure, cloud services, business applications, and technical support.
• Hands-on experience administering Salesforce, including user permissions, configuration, reporting, workflows, automation, and integrations.
• Experience evaluating, implementing, or supporting AI solutions and business automation tools.
• Comprehensive understanding of IT security, data privacy, access controls, and technology risk management.
• Experience managing vendors, software licensing, IT budgets, and project progress lists.
• Strong communication, project management, problem-solving, and leadership skills.

Preferred Qualifications

• Salesforce Administrator certification or equivalent hands-on experience.
• Experience with Salesforce integrations, APIs, and data management.
• Familiarity with generative AI tools, AI-powered business applications, workflow automation, and AI platform integrations.
• Experience with Microsoft 365, cloud platforms, and IT service management tools.
• Experience implementing technology solutions that improve operational efficiency and employee productivity.

Key Success Measures

• Reliable and secure IT systems with minimal downtime.
• Effective IT support and improved employee satisfaction.
• Well-maintained Salesforce systems that support business processes and reporting.
• Successful implementation of AI and automation solutions with measurable productivity gains.
• Effective management of technology costs, vendors, and IT projects.

Work Environment

This position is based in Charlotte, North Carolina. The work arrangement will be hybrid, with 4 days onsite and 1 day remote. Occasional after-hours availability may be required for critical IT issues or system maintenance.

DeMayo Law Offices is an equal opportunity employer.