Hybrid IT Desktop & Platform Support Specialist

F5 Networks, Inc.; Seattle (WA); Hybrid; USD 69,000 - 103,000; Full time

Benefits offered by this job

Hybrid work environment

Professional development opportunities

Mentorship and career growth

Job summary

F5 Networks, Inc. seeks a Desktop Support Specialist to join our IT Desktop Support team in Seattle.

You will deploy and troubleshoot Windows 11, macOS, and mobile devices, printers, conferencing gear, and collaboration tools like Zoom, with hands-on experience in Azure and ServiceNow. The role emphasizes customer-focused support, remote and in-person assistance, and a path to grow within a collaborative IT organization.

Qualifications

• Interest in computers, networks, and customer service.
• Willingness to learn Windows11, macOS, and collaboration tools.
• Strong communication and teamwork skills.
• Able to follow instructions and document actions clearly.
• Organized and capable of handling multiple requests.

Responsibilities

• Assist with setting up Windows and macOS devices for users.
• Install and troubleshoot OS, Office 365, SharePoint, and Zoom.
• Track IT assets and use ServiceNow for ticketing.
• Manage user and device accounts in Azure.
• Provide remote and in-person end-user support.
• Create and maintain knowledge base articles.

Skills

Customer service

Communication

Teamwork

Problem solving

Willingness to learn

Tools

Intune

JAMF

Windows 11

macOS

O365

SharePoint

Zoom

ServiceNow

Azure

Job description

F5 Networks, Inc. seeks a Desktop Support Specialist to join our IT Desktop Support team in Seattle.

You will deploy and troubleshoot Windows 11, macOS, and mobile devices, printers, conferencing gear, and collaboration tools like Zoom, with hands-on experience in Azure and ServiceNow. The role emphasizes customer-focused support, remote and in-person assistance, and a path to grow within a collaborative IT organization.