Systems/Platform Admin I

F5 Networks, Inc.; Seattle (WA); Hybrid; USD 69,000 - 103,000; Full time

Benefits offered by this job

Hybrid work environment

Professional development opportunities

Mentorship and career growth

Job summary

F5 Networks, Inc. seeks a Desktop Support Specialist to join our IT Desktop Support team in Seattle.

You will deploy and troubleshoot Windows 11, macOS, and mobile devices, printers, conferencing gear, and collaboration tools like Zoom, with hands-on experience in Azure and ServiceNow. The role emphasizes customer-focused support, remote and in-person assistance, and a path to grow within a collaborative IT organization.

Qualifications

• Interest in computers, networks, and customer service.
• Willingness to learn Windows11, macOS, and collaboration tools.
• Strong communication and teamwork skills.
• Able to follow instructions and document actions clearly.
• Organized and capable of handling multiple requests.

Responsibilities

• Assist with setting up Windows and macOS devices for users.
• Install and troubleshoot OS, Office 365, SharePoint, and Zoom.
• Track IT assets and use ServiceNow for ticketing.
• Manage user and device accounts in Azure.
• Provide remote and in-person end-user support.
• Create and maintain knowledge base articles.

Skills

Customer service

Communication

Teamwork

Problem solving

Willingness to learn

Tools

Intune

JAMF

Windows 11

macOS

O365

SharePoint

Zoom

ServiceNow

Azure

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

The Desktop Support Specialist works as part of the IT Desktop Support team to provide customer-focused technical support to F5 employees. In this role, you will be responsible for the setup, deployment, and troubleshooting of Windows11, macOS, and mobile devices, as well as printers, conferencing gear, WIFI, LAN and tools like Zoom. You will work with asset management systems using ServiceNow and gain hands‑on experience with Azure for managing user and computer accounts. This role is an excellent opportunity to build and expand your IT technical skills, contribute to a positive customer experience, and grow within a supportive and collaborative IT organization.

Key Responsibilities

• Assist with setting up and deploying Windows devices using Intune and macOS devices using JAMF
• Install and troubleshoot operating systems (Windows 11, macOS, iOS, Android), productivity software, O365, SharePoint, mobile devices, and collaboration tools such as Zoom
• Track IT assets and use ServiceNow for ticket management and asset tracking
• Manage user and device accounts in Azure under guidance from senior team members
• Collaborate with team members to provide high-quality support to end users, both remotely and in person
• Respond to HelpDesk requests, document actions taken, and elevate issues to senior IT staff as appropriate
• Participate in deploying new hardware and software and assist with onboarding new users
• Contribute to maintaining a positive and professional customer experience
• Create and modify KB articles and learn how we leverage KCS methodologies
• Uphold F5's Business Code of Ethics and Company policies
• Perform other related duties as assigned to support the IT team and professional development

Knowledge, Skills, and Abilities

• Interest in computers, networks, technology, and customer service
• Willingness to learn and develop expertise in Windows11, macOS, mobile devices, printers, networking and collaboration tools like Zoom
• Ability to follow instructions, ask questions, and learn from feedback
• Strong communication and teamwork skills
• Basic to intermediate understanding of computer hardware and software
• Ability to stay organized and document work clearly
• Openness to new technology and a desire to learn in a fast‑paced environment
• Ability to manage multiple support requests and prioritize tasks effectively

Work Environment

Use of standard office equipment, such as a computer and phone

Fast‑paced, team‑oriented, and collaborative environment

Expectation to adapt to changing technologies and business needs

Email communication and open office environment

Full‑time, on‑site or hybrid work schedule based on location

Why You'll Love F5

• Seamless Transition: Move from internship to full‑time with continuity in your team, projects, and growth trajectory
• Professional Development: Continue developing your skills with ongoing training, mentorship, and access to advanced learning opportunities
• Meaningful Work: Contribute to real business impact and solve complex enterprise data challenges
• Collaborative Culture: Work alongside experienced analysts, engineers, and leaders in an inclusive, innovative environment
• Career Growth: Excel in your role and build a long‑term career path with F5, including opportunities for advancement and specialization
• Inclusive Community: Be part of F5's diverse, people‑first culture where individual contributions are valued

Compensation & Benefits

Competitive salary commensurate with experience and market conditions

Comprehensive health, wellness, and retirement benefits

Professional development and continuous learning opportunities

Work‑life balance benefits including flexible work arrangements

Hybrid work environment with periodic in‑office collaboration in Seattle

Mentorship and career growth opportunities within the F5 Digital organization

Access to F5's employee resource groups and community

The annual base pay for this position is: $68,900.00 - $103,300.00

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice. Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [e-mail].

Hybrid

Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter.

Remote

Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.

Company Overview

Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you—the best minds in the industry. We're committed to a unique, human‑first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.