IT Desktop & Platform Support Specialist

F5 Networks, Inc; San Jose (CA); Hybrid; USD 75,000 - 113,000; Full time

Benefits offered by this job

Hybrid work environment

Professional development

Mentorship

Job summary

F5 Networks, Inc in San Jose is seeking a Desktop Support Specialist intern to join the IT Desktop Support team. You will set up, deploy, and troubleshoot Windows 11, macOS, and mobile devices, plus printers, conferencing gear, WIFI, LAN, and Zoom.

You will work with ServiceNow for ticket management and use Azure to manage user and device accounts, gaining hands-on IT experience in a collaborative environment.

Qualifications

• Interest in computers, networks, technology, and customer service.
• Willingness to learn and develop expertise in Windows 11, macOS, mobile devices, printers, networking and collaboration tools like Zoom.
• Ability to follow instructions, ask questions, and learn from feedback.
• Strong communication and teamwork skills.
• Basic to intermediate understanding of computer hardware and software.
• Ability to stay organized and document work clearly.
• Openness to new technology and a desire to learn in a fast-paced environment.
• Ability to manage multiple support requests and prioritize tasks effectively.

Responsibilities

• Assist with setting up and deploying Windows devices using Intune and macOS devices using JAMF
• Install and troubleshoot operating systems (Windows 11, macOS, iOS, Android), productivity software, O365, SharePoint, mobile devices, and collaboration tools such as Zoom
• Track IT assets and use ServiceNow for ticket management and asset tracking
• Manage user and device accounts in Azure under guidance from senior team members
• Collaborate with team members to provide high-quality support to end users, both remotely and in person
• Respond to HelpDesk requests, document actions taken, and elevate issues to senior IT staff as appropriate
• Participate in deploying new hardware and software and assist with onboarding new users
• Contribute to maintaining a positive and professional customer experience
• Create and modify KB articles and learn how we leverage KCS methodologies
• Uphold F5's Business Code of Ethics and Company policies
• Perform other related duties as assigned to support the IT team and professional development

Skills

Customer service

Communication

Teamwork

Willingness to learn

Follow instructions

Organizational skills

Problem solving

Adaptability

Tools

Intune

JAMF

Azure

ServiceNow

Zoom

O365/SharePoint

KB articles

Job description

F5 Networks, Inc in San Jose is seeking a Desktop Support Specialist intern to join the IT Desktop Support team. You will set up, deploy, and troubleshoot Windows 11, macOS, and mobile devices, plus printers, conferencing gear, WIFI, LAN, and Zoom.

You will work with ServiceNow for ticket management and use Azure to manage user and device accounts, gaining hands-on IT experience in a collaborative environment.