Hybrid IT Change Lead: Analysis, Coordination & Compliance

Colonial Group; Greenwich (CT); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Annual performance-based bonus

Stock grant awards

Dental and vision benefits

401(k) with company match

Health and wellness benefits

Lunch stipend

Job summary

Colonial Group is seeking a Change Management Lead Analyst/Specialist for a hybrid role based in Greenwich, CT. You will review, supervise, and coordinate change requests across IT, ensuring changes occur within approved windows and have verification tasks and stakeholder communications.

You will work with Service Now, Jira, Confluence, Nautobot, and the IB Trading Platform, guiding ITIL/DORA aligned processes, and help allocate hardware resources while supporting ad-hoc projects with Solution

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 1-3 years of experience in change management, IT operations, IT service management, or related IT fields.
• Experience with Service Now, Jira, Nautobot, ITIL framework and change management best practices.

Responsibilities

• Review and assess change requests queues, for change suitability, completeness and validity.
• Supervise change initiatives from initiation through implementation and closure.
• Coordinate with stakeholders to ensure alignment with organizational objectives.
• Certify that change requests are implemented within approved maintenance windows, including proper verification procedures.
• Validating that changes meet defined success criteria with documented rollback plans.
• Revisit and troubleshoot failed changes or conflicting maintenance for understanding, optimization and product improvement.
• Evaluate and document the potential impact of change requests on systems, processes, and users, building toward long term IT Service Catalog.
• Communicate impact analysis sessions with technical and business teams.
• Escalate trends/observations to IT Project Management for proposed remediation or enhancement.
• Manage overall allocation and assignment of available IT hardware resources.
• Assist in the overall change management process and continuous improvement initiatives.
• Ensure requirement understanding across all stakeholders.
• Build and maintain compliance with change management policies, procedures, and industry standards across third-party, hardware and software groups.
• Support the development and refinement of change management documentation and workflows to include all system change requests.
• Support Solution Architecture and Production Engineering departments by owning ad-hoc efforts through supporting efforts.

Skills

Analytical skills

Communication skills

IT infrastructure knowledge

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

Jira

Nautobot

Job description

Colonial Group is seeking a Change Management Lead Analyst/Specialist for a hybrid role based in Greenwich, CT. You will review, supervise, and coordinate change requests across IT, ensuring changes occur within approved windows and have verification tasks and stakeholder communications.

You will work with Service Now, Jira, Confluence, Nautobot, and the IB Trading Platform, guiding ITIL/DORA aligned processes, and help allocate hardware resources while supporting ad-hoc projects with Solution