Hybrid IT & AV Support Technician

CHESS; Albuquerque (NM); Hybrid; USD 28,000 - 35,000; Full time

Job summary

Central New Mexico Community College seeks a Technical Support Technician to deliver hybrid/remote/on-site technology support for faculty, staff and students, managing audio-visual and computer systems in a networked environment.

The role involves troubleshooting audiovisual and computer equipment, training users, and maintaining labs with an emphasis on safety and security. Strong customer service and problem-solving skills are essential.

Qualifications

• Minimum qualifications include an Associates Degree in a related field and one year of related experience in operation/maintenance of audiovisual equipment.
• Alternative qualifications include a high school diploma or GED with coursework in computer science or information technology and one year of directly related experience including customer service.
• If you complete an Associates Degree in MIS or a related field, three years of related experience may qualify you for reassignment.

Responsibilities

• Provides comprehensive assistance to faculty, staff, and presenters in technology-enhanced smart classrooms with rapid incident response and training needs.
• Operates and troubleshoots computers, display devices, control systems, network devices, and audio/video routing systems.
• Performs regular inventory checks and recommends upgrades to maintain optimal conditions.
• Tests and maintains support for systems to ensure functionality before use, adhering to SLAs.
• Uses remote support tools to address software/hardware issues in hybrid environments.
• Implements CNM-owned systems and maintains customer workstations with approved OS.
• Diagnoses issues on customer-owned devices (BYOD) and provides solutions.
• Follows ITIL incident management and service request fulfillment procedures.
• Supports installation/maintenance of all AV equipment and lab operations for safety and security.
• Coordinates with Technical Support Specialists to resolve issues and balance priorities.

Education

Associates Degree in a related field

High school diploma or GED with coursework in computer science/IT

Associates Degree in MIS or related field

Job description

Central New Mexico Community College seeks a Technical Support Technician to deliver hybrid/remote/on-site technology support for faculty, staff and students, managing audio-visual and computer systems in a networked environment.

The role involves troubleshooting audiovisual and computer equipment, training users, and maintaining labs with an emphasis on safety and security. Strong customer service and problem-solving skills are essential.