IT Administrator

St Anne's Family Services; Los Angeles (CA); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision Insurance

401(k) with company match

PTO + paid holidays

Job summary

St. Anne’s Family Services is seeking an IT Administrator to support planning, organization, and implementation across the IT landscape at our Los Angeles location.

The role emphasizes hands-on hardware, software, and device management with Mosyle and Apple Unified Platform MDM, and relies on FreshService for ticketing and asset tracking. The ideal candidate has a bachelor’s degree in a technical field, 3–5 years of Office 365 support experience, and strong communication skills to interact with

Qualifications

• Bachelor’s degree in computer science, information technology, engineering, or related technical discipline with an IT focus.
• 3–5 years of experience with Microsoft Office 365 support and troubleshooting methods.
• Valid CA Driver’s License with ability to travel to all St. Anne’s sites (Los Angeles, Lynwood, Inglewood).
• Excellent communication and customer interfacing skills (verbal and written).

Responsibilities

• Research, troubleshoot, and resolve technical issues by identifying effective solutions and implementing best practices.
• Perform computer hardware diagnostics, repairs, upgrades, and component replacements.
• Create and maintain technical documentation, manage IT asset inventory, and assign equipment to end users.
• Deploy, image, and configure desktop and laptop computers while keeping images current and standardized.
• Provision, configure, inventory, and manage all iPads using Mosyle and Apple Unified Platform MD MDM.
• Take ownership of all purchase orders from start to finish and submit to FreshService after order completion for internal record keeping.
• Maintain hardware and software inventory within FreshService.
• Track, monitor, and resolve helpdesk tickets, ensuring SLAs are met using FreshService.

Skills

Office 365

Troubleshooting

Customer communication

Education

Bachelor's degree in Computer Science or related field

Tools

FreshService

Mosyle

Apple Unified Platform MD

Job description

Join us at St. Anne’s Family Services: Making a Difference in Families' LivesAbout Us: St. Anne's Family Services is dedicated to transforming lives and communities. We're committed to providing unwavering support to families, from pregnancy to parenthood and childhood to adulthood. Our work brings about life-changing transformation, and we're seeking an IT Administrator to join our team and be a vital part of this mission. .Why Choose Us:Making a Difference: Every day, you'll contribute to breaking the cycles of poverty and ensuring families stay together, creating a lasting impact by supporting our teams.Collaborative Environment: Join a passionate team dedicated to our mission, where your insights and expertise are valued.Professional Growth: We support your career development and offer training to help you growCommunity Impact: Become part of a trauma informed organization that makes a positive difference.Work-Life Flexibility: We offer hybrid schedules for many roles and a 9/80 work schedule.Salary and Benefits:Pay: $28-30/hourlyPaid Time Off: 10 paid holidays, and a generous PTO policyEmployee Assistance Program (EAP)Medical, Non-Stop Benefits Card (we pay for most medical services and copays!)Dental, and Vision Insurance, Pet InsuranceChiropractic and Acupuncture services, 20+ visits per yearDisability Insurance403(b) Retirement Plan403(b) Company MatchFlexible Spending Accounts (FSA)And more!Compensation: In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.Role Summary: The IT Administrator supports the IT department with planning, organization and implementing efforts toward improvement of overall computer systems.Schedule: Monday- Friday, 8:30am - 5:30pm, with a flex Friday (9/80 work schedule)Location: 155 N Occidental Blvd, Los Angeles, CA 90026Duties and Responsibilities:Research, troubleshoot, and resolve technical issues by identifying effective solutions and implementing best practices.Perform computer hardware diagnostics, repairs, upgrades, and component replacements.Create and maintain technical documentation, manage IT asset inventory, and assign equipment to end users.Deploy, image, and configure desktop and laptop computers while ensuring system images remain current and standardized.Provision, configure, inventory, and manage all iPads using Mosyle and Apple Unified Platform MDM.Take ownership of all purchase orders from start to finish and submit purchase orders to FreshService after order is complete for our internal record keeping.Maintain hardware and software inventory within FreshService.Track, monitor, and resolve helpdesk tickets, ensuring SLAs are met using FreshService.Qualifications:A minimum of a bachelor’s degree in computer science, Information Technology, Engineering, or related technical discipline with an IT focus.A minimum of three to five years of experience with Microsoft Office 365 support and troubleshooting methods.A valid CA Drivers License with ability to travel to all St. Anne's sites (Los Angles, Lynwood, Inglewood)Excellent communication and customer interfacing skills (verbal and written).St. Anne's Family Services is an equal opportunity employer and encourages candidates from all backgrounds to apply!