Hybrid International Export & Customer Service Specialist

Grifols, S.A; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Global health benefits

Job summary

Grifols, S.A. is seeking an Export Shipping professional for a hybrid role based in Research Triangle Park. You will prepare export orders, manage documentation, and coordinate with freight forwarders and customs to ensure timely, compliant shipments.

The role requires knowledge of US export regulations, strong communication skills, and the ability to collaborate with multiple departments. Fluency in French is preferred for international communication.

Qualifications

• B.S. or B.A. degree.
• 2 years of work experience in a customer service and export shipping environment or 7-10 years of applicable business experience.
• Ability to work with automated customer service and sales systems, including database systems.
• Knowledge of US Customs/ Department of Commerce export regulatory law is required.
• Excellent interpersonal and communications skills in an operations and or distribution environment are necessary.
• Depending on the area of assignment, equivalency could be considered in place of the stated requirements.

Responsibilities

• Prepare export orders and related shipping documentation and back up co-workers during vacations and unscheduled absences.
• Stay informed of changes in foreign export/import regulations to ensure prompt clearance of Grifols export shipments by customs authorities.
• Monitor freight forwarders, airlines and steamship companies to optimize transportation costs and delivery schedules; select freight forwarders to balance rates and service.
• Handle emergency customer requests including lifesaving shipments and expediting orders.
• Prepare proforma invoices for international customers using pricing categories such as transfer, export, and government pricing.

Skills

Customer service

Export shipping

Communication

Bi-lingual

Education

B.S./B.A. degree

Tools

CRM systems

Database systems

Job description

Grifols, S.A. is seeking an Export Shipping professional for a hybrid role based in Research Triangle Park. You will prepare export orders, manage documentation, and coordinate with freight forwarders and customs to ensure timely, compliant shipments.

The role requires knowledge of US export regulations, strong communication skills, and the ability to collaborate with multiple departments. Fluency in French is preferred for international communication.