Administrative Assistant 2, Intake and Triage Program (00081335)

Department of Community Health; United States; Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Retirement plan

Paid holidays

Vacation & sick leave

Health insurance

Dental

Vision

Legal aid

Disability insurance

Health spending account

Job summary

The Georgia Department of Community Health's Healthcare Facility Regulation Division seeks an Administrative Assistant 2, Intake and Triage Program. This full-time, hybrid role supports in-office and remote work with supervisor approval, handling intake workflows, data entry, and customer inquiries.

Under general supervision, you will manage confidential information, operate multiple database systems, compile reports, and coordinate with program managers.

Qualifications

• High school diploma/GED and three (3) years of job-related experience; or one (1) year of experience required at Admin Assistant 1 (GST050) or position equivalent.

Responsibilities

• Assist in providing administrative and clerical support to facilitate the intake workflow.
• Gather, compile, and analyze data for state and federal programs, retrieving information from web-based sources, hard copy, email and voicemail.
• Assist with returning voice mail messages from the call center.
• Provide general verbal and written responses to complainants.
• Relay information to program managers.
• Assess incoming complaints/incidents against federal/state facility types and gather information when necessary.
• Retrieve supporting documentation from Laserfiche and attach to complaints.
• Operate multiple database systems to review and update records.
• Input data from various sources in database systems.
• Maintain data entry accuracy when entering complaints and facility-reported incidents.
• Display excellent customer service, computer skills, and the ability to multi-task.
• Perform other duties as assigned by the Healthcare Facility Regulation Division.

Skills

Administrative support

Data entry

Microsoft Office

Communication

Customer service

Education

High school diploma/GED

Tools

Laserfiche

Job description

Department: Healthcare Facility Regulation Division (HFRD)

Division: Operational Indirect Support

Job classification: Admin Assistant 2

Posting type: Open

Categories: Administrative Assistant

Summary

Pay Grade: G

The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation Division (HFRD), impacting one in four Georgians.Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s three program divisions. DCH employees are based in Atlanta, Cordele and across the state.DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.DCH is currently seeking applications from qualified candidates for the position of Administrative Assistant 2, Intake and Triage Program with the Healthcare Facility Regulation Division. This position reports directly to the Administrative Assistant Supervisor of the Intake and Triage Program. This is a full-time, hybrid position that requires in-office and remote work with he approval of the supervisor. The days and frequency in the office may change at any time during employment based on the business needs of the organization.

Under general supervision, performs a wide range of office administration duties for assigned functions or program areas, duties may be complex in nature and may involve access to confidential information. May research, investigate, and/or resolve program data or issues. Drafts documentation, reports, or presentations. Represents program or unit, provides information and assistance to internal and external customers.

Examples of duties

• Assist in providing a variety of administrative and clerical support functions to facilitate the intake workflow.
• Gather, compile, and analyze data to meet the needs of the state and federal programs, including the retrieval of information from web-based sources, hard copy, email and voicemail.
• Assist with returning voice mail messages from the call center.
• Provides general verbal and written responses to complainants.
• Relays information to program managers.
• Assess incoming complaints/incidents against federal/state facility types and gathers appropriate information when necessary.
• Retrieves all supporting documentation from Laserfiche and attaches to complaints.
• Effectively operate multiple database systems to review and make updates as necessary.
• Input data from various sources in database systems.
• Maintains data entry accuracy when entering complaints and facility reported incidents into the database.
• Display excellent customer service skills, computer skills and the ability to multi-task.
• Perform other duties as assigned in the fulfillment of the needs of the Healthcare Facility Regulation Division.

Preference will be given to applicants who have held an Administrative Assistant position within the past six months; self-starter, excellent verbal, and written communication skills; ability to work under pressure in an empathetic and professional manner; ability to multi-task, problem solve, and maintain effective relationships with multi-level personnel and customers; proficiency in Microsoft Office applications, ability to exhibit professional customer service skills. The applicant must have excellent organizational skills with the ability to prioritize assignments. The applicant must be a team player, flexible, and have an exceptional customer service attitude.

Qualifications

High school diploma/GED and three (3) years of job-related experience; or one (1) year of experience required at the lower level Admin Assistant 1 (GST050) or position equivalent.

Supplemental information

EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes:

• employee retirement plan
• paid holidays annually
• vacation and sick leave
• health
• dental
• vision
• legal
• disability
• accidental death and dismemberment
• health and child care spending account

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.

This position is unclassified and employment is at-will. Candidates for this position are subject to a pre-employment background history and reference check.